Customer Service Coordinator

Why do we need you ?

Are you passionate about Customer Service, Creating Solutions and Evolving to a dynamic and changing business landscape.

As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. 

PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK’s key utilities, telecoms, highways, civil engineering and construction industries.

This role can be worked on a hybrid basis following the successful completion of training, and will include a rotating 3 days in the office each week. The office is based in Nottinghamshire- NG8 6PX

What we’re looking for:

We are looking for people people, the relationship builders, the initiative takers, the change embracers and the go beyonders to join our Customer Service team in Bilborough, Nottingham. Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: 

• Strong communication skills to harvest business relationships
• High levels of initiative to think of creative solutions
• Digital navigation to switch between systems
• High attention to detail to get it right first time
• Able to prioritise tasks and get to the most important bits first
• And agile to the changing needs of the business and our customers

What you will be doing: 

You will be speaking to our customers on the phone, via email and through EDI to understand their needs, giving guidance to assure they get the best product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your skills and knowledge. We will support your learning and development along the way and give you the opportunity to grow your career with Saint Gobain.

• Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods.
• Check the accuracy of orders to minimise the number of credits and customer issues/complaints.
• Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
• Gather customer insight through the strong relationships you build to trigger business improvements.

Is this job for you ?

Are PAM and Saint-Gobain inclusive employers? 

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility? 

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. 

Our standard working pattern is 8am-4pm or 9am-5pm Monday to Friday – though if you need some flexibility- we’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen. 

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!

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