Customer Service Coordinator
Zertus UK & Ireland
Overview:Customer Service CoordinatorZertus UK & Ireland (Humdinger Ltd, Kinnerton Confectionery & Lir Chocolates)Location: Kinnerton Confectionery, FakenhamPosition type: Temporary, Full-Time (12 months maternity cover, possibly extend to 15 months)Hours: 37.5Shift Pattern: Monday – Friday, 08:30 – 16:30Breaks: 30 minutesWe are looking for an individual who is detail-oriented, proactive, and capable of managing multiple tasks across sales, customer service, and stock control. The ideal candidate will excel in problem-solving and foster strong relationships to ensure high service levels. Responsibilities:Sales Order Processing
Customer Service
Stock Control & Returns
Service Level Reporting & KPIs
Other Duties
Qualifications:
Rewards Benefits:
About Us:Zertus UK & Ireland comprises three companies – Humdinger Foods, Kinnerton Confectionery, and Lir Chocolates. Our expertise spans the manufacturing of a diverse range of snacks and chocolates, with multiple facilities and offices strategically positioned throughout the UK and Ireland. With a commitment to innovation, we strive to craft products that captivate and delight our customers. Our talented teams have created a growing portfolio of our own famous brands including NOMO, Sun Valley Nuts, Kinnerton Kids, The Fruit Factory, Yum & Yay as well as collaborations with Bailey’s, Guinness and Budweiser!As the UK & Irish division of Zertus GmbH, headquartered in Hamburg and boasting a workforce of over 2000 employees across Europe, we are part of a dynamic and expansive global network.When you join Zertus, you will be based at one of our Humdinger, Kinnerton, Bromborough or Lir Chocolates UK/ Ireland locations, unless your role is hybrid/home-based.Our manufacturing Locations: Heckington, Sherburn-in-Elmet, Fakenham, Bromborough, Navan (Ireland). We have a hot-desking office space in Hull (East Yorkshire) and also in Camden, London. Application & Interview Process:Zertus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Your application will be reviewed as part of our selection process. If you’re shortlisted, a member of our Recruitment or HR team will contact you by phone or email (please check your junk mail). From there, if you advance, your application will be shared with the hiring manager for further review. If selected, you will be invited to a remote and onsite interview, which may be one or two stages and could include a factory tour.Please let us know if you require any special arrangements or adjustments to be made for your interview by speaking with the Talent Acquisition team at application stage. The provision of this information is likely to include special category data and is therefore covered by data protection laws. We ask for this information so that we are fully aware of any adjustments needed and we will use the information provided to inform our decisions about making those changes.
Fakenham, Norfolk
Sun, 09 Mar 2025 08:48:14 GMT
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