Customer Service Representative – Accredo – Remote in Bloomfield, Connecticut

Shift required: 10:30 am – 7:00 pm central

Do you want to Improve the health and vitality of those we serve? Accredo, a line of business within The Cigna Group is looking for a Customer Service Representative who will be responsible for handling a high volume of inbound and outbound calls ensuring our patients get the medications they need in a timely manner.

How you’ll make a difference:

• Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines

• Accurately enter eligibility paperwork, patient information, patient Assessment data (ATM’s), prescriptions, refills, and/or other information into system

• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues

• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program

• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear

• Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines. employees, answering questions, etc

What you’ll need to succeed:

• High school degree or GED required

• 1+ years of experience in the medical field, preferred

• 1+ years of experience as a pharmacy technician or pharmacy knowledge, preferred

• Pharmacy certification or licensure, preferred (not required)

• Experience with Microsoft office (Excel, Outlook & Word) and navigating various applications, required

• Ability to learn quickly, adapt to a dynamic environment while maintaining accurate documentation, require

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 – 24 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.