Customer Service Representative – Campus Life in Atlanta, Georgia

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

KEY RESPONSIBILITIES:

• Gathers information in order to initiate a service or provides a service to internal and/or external customers.

• Listens to and makes an initial attempt to handle complaint.

• Seeks supervisory assistance when unable to resolve a complaint.

• Enters data into a database management system.

• Notifies appropriate personnel when planned or unplanned activities occur.

• Receives routine and emergency service requests; forwards messages to service provider. When directed, issues and closes out work orders. May be direct contact to contractors that provide specialty services not rendered by university staff.

• Maintains and produces reports regarding activity.

• Records service request information on designated documents and logs.

• Sets up files and files documents.

• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent. One year of customer service experience.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran’s status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran’s Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) hiringnearme.org 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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Job Number 142680

Job Type Regular Part-Time

Division Emory Campus Life

Department CL:Athletics & Recreation

Job Category Customer Service

Campus Location (For Posting) : Location US-GA-Atlanta

Location : Name Emory Campus-Clifton Corridor

Remote Work Classification Primarily On Campus

Health and Safety Information Not Applicable