Customer Service Representative (CSR)

Department: eCommerce Customer Service Representative at Vitacost, a Kroger Company

Position Type: Employee

Position Reports To: Call Center Supervisor

Position Supervises: N/A

Pay Level: 14

FLSA Status: Full time and part time positions available

Position Summary:

Answer customer inquiries through telephone calls or e-mail, problem-solve with customers and enter data into our customer relationship center database. Serve as the initial point of customer contact for issues within the Kroger organization. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Answer and respond to customer inquiries received through the Kroger toll-free number and other points of contact
• Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards
• Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with corporate policies.
• Answer business reply card correspondence
• Resolve and manage difficult customer situations in a professional manner
• Maintain and sustain established call center metrics
• Serve as a liaison between The Kroger Co. and the customer
• Problem-solve with a goal of first contact resolution
• Input accurate customer data into the customer relationship tool while speaking on the phone with the customer
• Update managers and supervisors on consumer concerns and trends in product complaints
• Maintain frequent contact with store personnel
• Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

• Ability to type 35-40 words per minute
• Proven customer service background
• Intermediate Microsoft Office skills
• Strong written and oral communication skills with the ability to effectively communicate with customers
• Ability to organize and prioritize a variety of tasks/projects
• Ability to work independently
• Strong attention to detail
• Ability to maintain composure during stressful situations

Desired Previous Job Experience:

• Store experience
• Customer service experience
• Culinary experience
• High school diploma or GED

Education Level: High School Diploma/ GED Required

Required Certifications/Licenses: None

Position Type: Full-Time 

Shift(s): [[mfield4]]

Regions: South

States: North Carolina

Keywords: Customer Service

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world’s largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview

Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: NC hiringnearme.orghiringnearme.org Lexington hiringnearme.orghiringnearme.org 130 Lexington Parkway hiringnearme.orghiringnearme.org 27295 hiringnearme.orghiringnearme.org Kroger General Office hiringnearme.orghiringnearme.org [[mfield2]] hiringnearme.orghiringnearme.org Customer Service hiringnearme.orghiringnearme.org Employee hiringnearme.orghiringnearme.org Non-Exempt hiringnearme.orghiringnearme.org Full-Time hiringnearme.orghiringnearme.org None 

Nearest Major Market: Greensboro

Job Segment: Customer Service Representative, Pharmacy, Call Center Representative, Database, Customer Service, Healthcare, Technology