Customer Service Representative – FlexStaff in New Hyde Park, New York

Req Number 145336

FlexStaff is hiring for one of our high profile clients

One of our high profile clients is seeking a call center representative to handle high volume calls between 40-75 per day. The qualified candidate will work off a script and take inbound calls at first and will then be trained to handle outbound calls as well. Candidates must be articulate with clear communication skills over the phone. They must be proficient in word, excel and typing. Will train on inhouse database, as well as phone system.

Responsibilities:

• Documents customer inquiries, issues, transactions and other relevant information into in house application software.

• Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.

• Demonstrates critical thinking when assisting patients.

• Ability to multitask multiple computer applications while speaking with a customer .

• Performs related duties, as required.

Qualifications:

• High School Diploma, required. Associate Degree, preferred.

• Minimum of one (1) year customer service experience, required.

• Excellent communication and problem resolution skills, required.

• Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.

• Excellent organization, tracking and follow-up skills, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $20-$23/hour

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.