Customer Service Representative – Float Teller (Summer 2025) in Lowell, Massachusetts

Description

CUSTOMER SERVICE REPRESENTATIVE – FLOAT TELLER (SUMMER 2025)

At ENTERPRISE BANK, your talents will be recognized and on-the-job tools will help you grow and succeed in our results-oriented, congenial atmosphere. Join our dynamic team and experience a unique workplace culture where success is shared and diversity is celebrated. Our total rewards philosophy and benefits package are designed to reward you for your hard work while helping you enjoy a healthy and enriched life.

We are headquartered in Lowell, Massachusetts and have a network of branches in Massachusetts (Acton, Andover, Billerica, Chelmsford, Dracut, Fitchburg, Lawrence, Leominster, Lexington, Lowell, Methuen, North Billerica, Tewksbury, Tyngsboro, Westford, and North Andover and Southern New Hampshire (Derry, Hudson, Nashua, Pelham, Salem, Windham and Londonderry). For more information about Enterprise Bank, please visit www.enterprisebanking.com.

We are seeking to hire individuals who will exceed customer expectations and support branch growth goals by servicing customers efficiently and accurately. In this role, the Float Seasonal Customer Service Representative will be trained to recognize opportunities for product and service referrals when interacting with customers. Responsibilities include assisting customers with deposits, withdrawals, the purchase of treasurer’s checks, money orders, savings bonds, balancing a cash drawer and/or ATM transactions on a daily basis with minimal errors. In addition, must strive to resolve customer issues with little guidance and consistently complete transactions with minimal errors. In this role, you will be assigned to one of the Branch Network’s regions and will be expected to float among the branches in that region, all within an easy commuting distance.

Requirements: Minimum of one year of customer facing and cash handling experience preferred but willing to train an individual who is flexible, willing to learn, and has had prior customer service and cash handling experience. Applicants must be able to work as a team player, punctual in arrival, and comfortable using computers and have experience utilizing e-mail applications and/or teller/banking software.

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status EOE M/F/Disabled/Vet.

Qualifications

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Enthusiastic: Shows intense and eager enjoyment and interest

• Team Player: Works well as a member of a group

Motivations

Required

• Self-Starter: Inspired to perform without outside help

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

• High School Diploma or better

Experience

Required

• 1 year: One year customer facing and cash handling experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)