Customer Service Representative in Charlotte, North Carolina

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Charlotte, North Carolina with a hardware company. As a Customer Service Representative, you will play a key role in maintaining our strong customer relationships by providing top-notch service and resolving customer inquiries. This role also involves processing customer orders and maintaining accurate records.

Responsibilities:

• Handle inbound calls from customers and provide them with sales quotes.

• Collaborate with outside sales representatives to process customer orders.

• Assist customers visiting our showroom with their queries and order placement.

• Upsell or cross-sell products to customers over the phone and in the showroom.

• Research product solutions to resolve customer field-project issues.

• Work proficiently with Microsoft Office applications, particularly Excel and Word, for daily responsibilities.

• Maintain a detail oriented and positive demeanor while interacting with all customers.

• Utilize AS400 database for customer record keeping and order entry.

• Schedule appointments and follow up with customers as necessary via phone and the front desk.

• Ensure all customer service activities are carried out in accordance with our core value of Customer Focus.

Requirements

• Proficiency in answering inbound calls, demonstrating excellent telephone etiquette and customer service skills.

• Prior experience in a call center environment, effectively resolving customer queries and complaints.

• Exceptional customer service skills, with the ability to empathize with, and prioritize customer needs.

• Strong data entry skills, with attention to detail and accuracy.

• Ability to manage email correspondence, responding to customer inquiries in a timely and detail oriented manner.

• Experience with both inbound and outbound calls, maintaining a high level of detail orientation at all times.

• Proficiency in Microsoft Excel and Microsoft Word for data management and documentation.

• Ability to handle order entry, ensuring all customer orders are processed accurately and promptly.

• Proven experience in scheduling appointments, managing multiple calendars and coordinating meetings.

• Knowledge of SAP for efficient customer relationship management.

• Familiarity with AS400 system for inventory management and order processing.

• Bilingual in English and Spanish is a PLUS!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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