customer service representative in charlotte, North Carolina

customer service representative.

• charlotte , north carolina

• posted today

job details

summary

• $17 – $18 per hour

• temp to perm

• no requirements

• category business and financial operations occupations

• referenceAB_4680541

job details

Randstad is seeking Customer Service Representative in Charlotte, NC.The Security Response Center role involves handling security incidents, alarms, and emergency queues, while providing remote troubleshooting and system manipulation. Key responsibilities include answering calls, creating work orders, and assisting vendors on-site. good customer service, attention to detail, and multitasking skills are essential for success in this position. Position: Customer Service Representative Location: Charlotte, NC 28262 Pay: $18/hr Shift Days/Hours: Some weekend work may be requested. Monday-Friday 3:00pm-11:30pm Local Time

salary: $17 – $18 per hour

shift: First

work hours: 3 PM – 11:30 PM

education: No Degree Required

Responsibilities

• Security Response Center will handle the initial intake team for security issues – alarm, incident and emergency queue. Will write up incident report/synopsis then escalate to the appropriate contact depending on level of severity. Will follow up with initial caller if necessary

• This person will assist Security Response Center team members with processing emergency alarm and call processing

• They will perform system manipulation, placing site in a mode so alarms don’t get triggered

• This person will answer the calls when vendors get on site and leave site

• Remote troubleshooting

• Will be engaged in alarm queue or call queue at all times

• Maintain email inbox and respond where needed

• Create work orders

Skills

• Customer Service

• remote trouble shooting

• attention to detail

Qualifications

• Years of experience: 0 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

CM

colleen mcdevitt

• colleen.mcdevitt@randstadusa.com