Customer Service Representative in Ft. Worth, Texas

Description

We are offering a direct hire opportunity for a Customer Service Representative in Ft. Worth, Texas. As a Customer Service Representative, you will be a crucial part of our team, managing a high volume of inbound and outbound calls, assisting carriers with information about supplemental products, and ensuring all orders are tracked accurately.

Responsibilities

• Efficiently manage a high volume of inbound and outbound calls

• Provide carriers with comprehensive information about supplemental products

• Accurately track all orders received from carriers

• Perform data entry tasks as required

• Utilize basic Excel skills for various administrative tasks

• Respond to email correspondences promptly and professionally

• Use Microsoft Word for creating and updating documents

• Ensure all customer orders are accurately entered into the system

• Schedule appointments as necessary

• Maintain high-quality customer service at all times

Requirements

• Proficiency in answering inbound calls, demonstrating excellent phone etiquettes.

• Ability to provide high-quality customer service.

• Competency in data entry with a keen eye for details.

• Expertise in email correspondence, ensuring detail oriented and prompt responses.

• Skilled in managing both inbound and outbound calls.

• Proficiency in Microsoft Excel for data analysis and report generation.

• Familiarity with Microsoft Word for document creation and editing.

• Experience in order entry, ensuring accuracy and efficiency.

• Ability to schedule appointments, demonstrating effective time management skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .