Customer Service Representative in Raleigh, North Carolina

Overview

GovCIO is currently hiring for a Service Desk Representative.This position is a fully remote role.

Responsibilities

• Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

• Responds to escalated and complex inquiries on a broad scope of topics.

• Tasks may require simple adaptation and interpretation of provided reference materials.

Qualifications

Required Skills and Experience

• High school diploma

• Clearance Level: Must be able to obtain a Public Trust

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $25.00 – USD $25.00 /Hr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5513/customer-service-representative/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-Remote

ID 2025-5513

Category Administrative Services/Customer Support

Position Type Full-Time SCA