Customer Service Representative in Rolling Meadows, Illinois

Description

We are in the process of hiring for a Customer Service Representative to join our team in the Rolling Meadows, Illinois area. This is a contract-to-hire opportunity and the selected candidate will be expected to manage customer inquiries, maintain detailed product knowledge, and deliver industry-leading customer service. Call center experience is a must!

Responsibilities:

• Handle inbound customer inquiries through various channels including phone calls, emails, and chat

• Ensure all customer inquiries are managed promptly while providing exceptional customer service

• Conduct basic troubleshooting for customers, including providing product knowledge and recommendations, and resolving issues

• Respond to all customer correspondence in writing

• Maintain a detailed understanding of all products and procedures

• Deliver excellent customer service in a detail oriented and courteous manner

• Document all customer service interactions thoroughly

• Collaborate with team members, customer partners, and vendor partners to provide top-tier customer service.

Requirements

• Proven experience in a Call Center Customer Service role is essential.

• Demonstrated ability in providing exceptional Customer Service.

• Strong track record in delivering Superior Customer Service.

• Experience in a Customer Support role is required.

• Proficiency in Customer Experience Support..

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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