Customer Service Representative in San Juan, Puerto Rico

If you’re looking for a Customer Service Representative job, then look no further! Adecco is looking for candidates who thrive in a fast-moving environment for this Customer Service Representative job at United Healthcare in San Juan, PR, and we are hiring immediately!

This opportunity will allow you to enhance your career while gaining valuable experience. This position requires a High School Diploma/GED, 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties, and bilingual Spanish/English proficiency.

Primary responsibilities include:

· Provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required

· Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

· Research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues

· May assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools

· May contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment.

What’s in it for you?

· Competitive benefits with options such as medical, dental, vision, and 401(k)

· Weekly pay of $13.00 – $13.50 depending on experience /hr.

For instant consideration on this Customer Service Representative job, click on Apply Now! We are hiring immediately!

Pay Details: $13.00 to $13.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance