Customer Service Representative in SeaTac, Washington

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Ensure exceptions are monitored and actioned timely

• Ensure accurate and timely client and vendor billing

• Track and trace Drayage Management and/or Air Import files as required

• Ensure timely clearance and delivery of freight to customer for Import shipments

• Ensure documents are sent to customer or broker for customs purposes in a timely manner

• Interact with our customers in arranging their international shipments, meeting customer service standards

• Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements

• Meet KPI standards, as per the company’s procedures

• Understand department process flow, constantly looking for areas of improved efficiency

• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)

• Overseas communications, timely responses to emails and requests (internal and external)

• Ensure all customers’ standard operating procedures are followed and updated

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

• Understanding of air and ocean documentation process a plus

• Understanding of Final mile drayage process a plus

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Proficient with Microsoft Office (Excel, Word, PowerPoint)

Expected salary: $24-$27/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

• Holidays (10)

• Flexible Days (2)

• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

• 401(k) Retirement Savings Plan with employer match

• Employee Stock Purchase Plan (ESPP)

• Medical, Prescription Drug, Dental & Vision Coverage

• Health Savings Account (HSA)

• Life and Disability Insurance

• Paid Parental Leave (additional eligibility criteria)

• Dependent Care Flexible Spending Account (DC FSA)

• Commuter Benefit

• Employee Assistance Program (EAP)

• Training and Personnel Development Program

• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.