Customer Service Representative in Wood Dale, Illinois

TekSystems is hiring for a large medical device company for their customer service/order entry department!

Description

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Provide proactive updates on order status to accelerate billing process. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales. Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies. Support Sales Reps in case of product usage pricing or discrepancies.

• Enter in orders from customer requests

• Look up customer orders to identify concerns or issues

• Respond to customer emails about concerns and questions – 100+ emails a day

• 7-100 line items per an order

• 20+ orders a day

• Manage tasks and your own stress

• Work with sales reps daily

Hours:

Mon-Fri 8am-5pm CST

Qualifications:

• 1+ years of order processing (no call center)

• Oracle ERP

• Microsoft Excel

Nice Haves:

• Heavy email skills

• case work for finding issues with orders

Soft Skills:

• Written communication skills

-Problem Solving Skills

-Critical thinking skills

-Working well under pressure

Pay and Benefits

The pay range for this position is $18.00 – $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.