Customer Service Retention’s Advisor Customer Service Retention’s Advisor

What’s in it for you?

Are you a customer service representative looking to expand your skills and maximise your potential earnings?

Are you looking for a role that rewards you the more you put in? With our sales through service commission structure you could take home up to £25,000 per year. The more you understand your customers, and the better customer service you provide, the more you can increase your earnings!

Our most successful customer service agents regularly see commission payments of more than £200+ per month. These agents have a real passion for providing excellent customer service by understanding their customers, building relationships and taking ownership, ensuring to get a resolution the first time, every time. Our very best customer service representatives are highly self-driven with a strong desire to succeed.

The role.

We are seeking friendly, outgoing people to join our growing team of customer service agents. You will supporting one of our biggest clients, speaking to customers daily via inbound calls. You will be responsible for resolving queries or problems, and also matching our customers to the best deals to suit them for TV, broadband and phone.

If you’ve had experience in a customer service focused role, whether that be retail, sales, hospitality (restaurants, bars or hotels), care, office work or even warehouses, then you have the right skills! If you’ve never had experience in customer service before, don’t worry, our fantastic training and management teams will be on hand to support you every step of the way.

What we need from you.

• Excellent communication skills.
• Great listener.
• Be creative in solving problems.
• Committed to providing excellent customer service in every interaction.
• Team player.
• Ability to work in a fast paced environment
• Positive attitude
• Self-motivated

What you’ll get from us in return.

• Free on-site parking.
• Discounts on broadband, TV and mobile phone packages, saving you hundreds of pounds per year!
• Pay £22,308 plus bonuses (Paid monthly). A majority of our agents meet an annual salary in excess of £25,000. Your reward will depend on your own motivation to do well.

Start date: 2nd December

Wagestream

• All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:
• Use Flexible pay to choose when to get paid throughout the month.
• Track your shifts, earnings and spending in one place.
• Build a rainy day pot to reduce financial stress and reward yourself in the future.
• A Benefits checker to calculate what government support you could be missing out on.
• Chat to a Financial Coach to get expert guidance about your money.
• Get discounts on your shopping with Vouchers.
• PLEASE NOTE – WE DO NOT OFFER VISA SPONSORSHIP**

Go further with Foundever.

At Foundever, we believe that the smallest moments can have a big impact on your working experiences, customers, teams and friends. By everyone creating positive moments for each other, we can all make a big difference and improve each other’s experiences. Whether you are with us for months or years, we hope you’ll look back fondly on your time here, and the relationships you made by creating your best moments every day.

As a global leader in customer experience, operating in more than 45 countries we have many opportunities for you to grow your career, the only limit to your potential – is you! (After all, we were given the Gold award for best company career growth this year.)

We support over 750+ of the worlds’ leading brands in over 45 countries, supporting more than 9 million customer interactions each and every day. With more than 84% of our associates saying they have been given opportunity to grow and develop with us and 93% of our managers being hired internally, your career here really is what you make it. We’re more than just a big company, as part of a global, diverse culture, here you’ll find a real sense of belonging and purpose. Our award winning culture really speaks for itself. Don’t just take our word for it! Why not check out our recent awards here – https://foundever.com/about/awards/

Are you ready to realise your potential? Apply now and a member of our recruitment team would love to speak to you.

Job Types: Full-time, Permanent

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 1 year (preferred)

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