Customer Success Manager – Digital Media Solutions

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We are looking for an Enterprise Customer Success Manager (CSM) who will lead a portfolio of customers and serve as a central point of contact for customers during the entire life cycle of their usage of Adobe solutions. In this role, you will work across best-in-class Creative and Document Cloud solutions with our enterprise customers in UK and Ireland.

As a facilitator and advocate, our CSMs ensure that customers achieve their strategic business goals and realize value from their Adobe products, ultimately translating into renewal and upsell of the client’s subscription. Building and maintaining positive relationships with multiple contacts within the assigned customers, including executive roles is also key! The successful candidate will have a requirement to visit customers onsite once or twice per quarter.

What you’ll get to do

• Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
• Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Adobe Solution to be realized.
• Establish and lead all aspects of adoption, training, and usage/development of standard methodologies to continually drive incremental value and return on the customer’s investment.
• Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.
• Collaborate with and demonstrate other teams/resources internally to bring in our product specialists to meet the needs of customers.

To excel you will need

• Experience establishing relationships at the senior decision-maker level within enterprise organizations.
• Passion for our products, including Creative Cloud & Document Cloud
• A strong desire to invest in your own professional and personal development, whereby you’ll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role
• Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.

If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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