Data Center Technician – Berkshire, West London, DCC Communities

DESCRIPTION

AWS Infrastructure Services are responsible for the design, planning, delivery, and operation of AWS global infrastructure – the foundation that keeps the cloud running. Our collective team supports all AWS UK data centers, including the servers, storage, networking, power, and cooling equipment that ensure customer access to critical information. We tackle complex challenges and welcome innovative problem-solvers to join us.

Join a collaborative team of technology professionals including software, hardware, network engineers, supply chain specialists, security experts, operations managers along with other essential roles. The team works across AWS to help deliver high quality safety and security standards while optimizing capacity and cost-effectiveness for customers. Experience an inclusive environment that welcomes fresh perspectives and supports ownership of ideas.

We’re expanding our Infrastructure Operations team and seeking Data Center Technicians.

In this role, you’ll:

• Serve as a primary technical resolver for data center infrastructure challenges
• Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware
• Develop expertise in various hardware and software troubleshooting scenarios
• Lead resolution of infrastructure issues and coordinate with solution teams on complex cases
• Help drive continuous improvements

This position includes shift work and may require rotation between locations.

Key job responsibilities

SAFETY

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

• Diagnosing hardware and network problems followed by physical repairs
• Troubleshooting events within internal Service Level Agreements (SLAs)
• Performing root cause analysis of equipment failures
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (If applicable)
• On-call rotation reaction to off-duty emergency calls (if applicable)

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.

BASIC QUALIFICATIONS

• High school or equivalent diploma
• Experience with networking and computer hardware troubleshooting and repair
• Access to your own vehicle

PREFERRED QUALIFICATIONS

• Bachelor’s degree in information technology or computer science
• Basic knowledge of Linux and experience with network protocols

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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