Deputy Chief Operating Officer of Hosting Services

Deputy Chief Operating Officer of Hosting Services – (250001OT)

Description

 

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees.  We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

 

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

 

The Executive Office of Technology Services and Security (EOTSS) is seeking to hire a Deputy Chief Operating Officer (DCOO) of Hosting Services who directly supports the Chief Operating Officer (COO) in overseeing and managing the technical infrastructure and operations related to hosting IT services, applications, and data within the organization.  The DCOO of Hosting Services plays a crucial role in ensuring the reliability, security, and efficiency of the organization’s IT hosting infrastructure, whether it’s on-premises, in the cloud, or a hybrid environment and will need to balance technical expertise with strategic planning and management skills to support the overall goals of the organization.

 

The DCOO of Hosting Services will lead the strategy, planning, design, management, standardization, and deployment of IT infrastructure hosting solutions that support the delivery of Cloud and Automation, Systems and Virtualization and Data Infrastructure services across the Commonwealth’s Executive Branch.

The primary work location for this role will be 200 Arlington Street, Chelsea, Massachusetts 02150. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

 All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Position Responsibilities (including but not limited to):

• Provides leadership and expertise in managing infrastructure information systems across the enterprise.
• Lead a team of IT professionals responsible for hosting services.
• Supervises, leads, hires, coaches, and evaluates performance of staff.
• Manages strategic and tactical planning, development, evaluation, and coordination of the information technology systems.
• Supervise the operation and maintenance of data centers or hosting facilities where the organization’s IT infrastructure is housed.
• Ensure the proper functioning, scalability, and maintenance of servers, storage, and other hardware components.
• Develop and implement operational strategies and procedures for utilizing cloud services (AWS, Azure, etc.) to host applications and data.
• Optimize cloud infrastructure for cost-effectiveness, performance, and security
• Implement and enforce security measures to protect hosted applications and data from unauthorized access and cyber threats.
• Ensure that hosting operations comply with Enterprise Policies and Standards for data security and privacy.
• Deploy and manage monitoring tools to track the performance and availability of hosted services.
• Perform capacity planning to anticipate and accommodate future growth in IT infrastructure needs.
• Collaborate with other IT teams, such as network operations, security operations, and end user support, to ensure seamless integration of hosted services.
• Develop and implement disaster recovery and resiliency plans to ensure minimal disruption in case of system failures or disasters.
• Regularly test and update disaster recovery and resiliency plans to maintain their effectiveness.
• Develop and manage the budget for hosting services, considering hardware/software costs, licensing fees, and cloud service expenses.
• Identify opportunities for cost savings and optimization in hosting infrastructure.
• Manage relationships with hosting service providers, hardware vendors, and other third-party suppliers.
• Participate in contract negotiations and ensure that service level agreements (SLAs) are met.

Key initiatives:

• Replacing an aging, overcomplicated, underutilized on premises infrastructure and fully shutdown the MITC data center. This will include assisting with migrations to AWS, SaaS solutions, and the Markley Boston, Markley Lowell, and Springfield data centers.
• Assist in developing the future on premise data center strategy utilizing Markley Boston, Markley Lowell, and Springfield data centers.
• Oversee the replacement of the existing OpenLDAP directory with a modern PAM solution integrated with Active Directory and/or Azure AD.
• Converting the IT community culture from siloed specialized groups following a waterfall project management approach to Cloud Operations/DevOps leveraging an Agile Scrum project management methodology. This should produce significantly faster response times to customer requests, infrastructure deployment, incident response, and root cause analysis (RCA).
• Assist in assessing and implementing a training plan that will expand the workforce’s skill in cloud and/or related technologies.

Preferred Qualifications:

• Ten (10) years of senior leadership experience with the development and deployment of new technologies and technology solutions.
• Ten (10) years of supervisory experience with proven ability in managing medium to large sized cross functional technical teams, while thriving in a fast-paced environment.
• Proficient experience in leading enterprise infrastructure systems teams in a Hybrid Cloud environment to include but not limited to on-premises facilities and cloud (AWS, Azure, Oracle, IBM and Google) and SaaS platforms
• Ten (10) years of experience in the development, implementation, and maintenance of large-scale systems, preferably across multiple hardware and software platforms and/or enterprise architecture development and management
• Experience in creating and defining new architectural models and explaining complex problems and solutions.
• Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
• Expert project management and organizational leadership skills, including the ability to identify and manage risk.
• Demonstrated ability to build strong relationships with internal stakeholders, partners, and vendors
• Demonstrated experience interacting with all levels of management with strong presentation and facilitation skills
• Proven collaborative attitude and strong technical aptitude
• Demonstrated ability to adjust to changing situations and meet changing priorities
• Demonstrated success in vendor management
• Proven consensus building skills
• Ability to maintain a high degree of professionalism and confidentiality
• Demonstrated strategic thinking and leadership capabilities
• Solid understanding of information security; including system hardening, log analysis, intrusion detection, and vulnerability scanning

 

Qualifications

 

MINIMUM ENTRANCE REQUIREMENTS:

 

Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least four (4) years must have been in a managerial capacity.

 

 

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

 

 

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

 

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

 Official Title: IT Manager X

Primary Location

: United States-Massachusetts-Chelsea-200 Arlington Street

Job

: Information Systems and Technology

Agency

: Exec Office of Technology Services and Security

Schedule

: Full-time

Shift

: Day

Job Posting

: Feb 18, 2025, 8:31:53 PM

Number of Openings

: 1

Salary

: 136,421.46 – 228,379.84 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Emily Hartmann – 6176608300Bargaining Unit: M99-Managers (EXE)Confidential: NoPotentially Eligible for a Hybrid Work Schedule: Yes