Director of Hospitality

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

The primary function of the Director of Hospitality is to lead the hospitality functions at client-owned trophy commercial office properties in the following markets: New York, NY, Chicago, IL and San Francisco, CA. The successful candidate will exhibit outstanding hospitality-oriented principles in line with Ownership’s vision and be responsible for overseeing all aspects of customer experience, white glove service delivery, and related training across the portfolio. They will take primary responsibility for all customer-interfacing touchpoints and tenant activation/programming.

Key Responsibilities:

• Develop and implement strategic plans to delight tenants and visitors achieving an outstanding and elevated overall experience
• Serve as direct management oversight to tenant activation roles and their responsibilities including front desk, housekeeping, food and beverage, amenities and guest relations
• Manage and optimize budgets for all hospitality-related functions and services
• Lead, mentor, and develop a high-performing team of managers and staff delivering an elevated customer experience in line with 5 star luxury hotels
• Collaborate with other departments to align hospitality goals with overall business objectives
• Manage vendor relationships and negotiate contracts to ensure high level yet cost-effective service delivery
• Implement and maintain quality control standards across all related functional areas
• Drive innovation in service delivery and adopt new technologies to improve guest experience
• Ensure compliance with all relevant health, safety, and industry regulations
• Analyze performance metrics and implement improvements to increase satisfaction scores

Education:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s degree preferred

Experience/Skills/Knowledge:

• 10+ years of experience in hospitality management; at least 5 years in a leadership role
• Proven track record of improving guest satisfaction
• Strong financial acumen with experience in budgeting and financial management
• Excellent leadership and team-building skills
• Outstanding communication and interpersonal abilities
• Proficiency in hospitality management software and technologies
• Deep understanding of industry trends and best practices
• Strategic thinker with strong problem-solving abilities
• Results-oriented with a focus on continuous improvement
• Customer-centric mindset with a passion for delivering exceptional service
• Strong negotiation and conflict resolution skills

Estimated total compensation for this position:

180,000.00 – 220,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Read Full Description