Director of Hospitality Services

Department Acad Prog / Student Aff (LCB) Position Title Administrator 2-Faclt/Ops Dept Job Title Director of Hospitality Services Appointment Type Professional Faculty Job Location Bend Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Job Summary

OSU Cascades is seeking a Director of Hospitality Services Manager. This is a full-time, 12-month, professional faculty position located in Bend, OR.

In support of the OSU Cascades mission and strategic plan, the Director of Hospitality provides programs and services that support internal and external university stakeholders, operate according to fiscally resilient and environmentally sustainable principles and creatively utilize resources to develop and execute innovative programming. The Director is responsible for managing staff, equipment and facilities, vendor and client agreements and is expected to make recommendations to executive management. Reporting to the Associate Dean of Student Life, the Director of Hospitality provides leadership for dining, catering, campus events, conference services and retail operations. The Director allocates resources and develops budgets within established parameters and is responsible for developing, implementing, and evaluating short and long-range goals and objectives for the areas of responsibility. The Director will develop, implement and enforce plans, policies, procedures, and performance standards guided by the university mission and strategic plan, campus mission and goals, and the Student Affairs strategic plan. The Director is expected to collaborate with partners at Oregon State University to ensure adherence to common practice and university policies and makes recommendations for changes in policy and practices to continually improve service delivery. The Associate Dean for Student Life provides supervision, guidance and direction as needed.

This position oversees the dining, event production, conference and retail/merchandising functions of the campus. It is focused on serving students and providing quality programs and services for students, faculty, staff and the community. The Director will be pivotal to the integration of our dining and events teams, fostering a culture of exceptional customer service that contributes directly to student retention and academic success. This position is ideal for an experienced professional looking to making a significant impact in a vibrant and growing campus environment.

OSU-Cascades is a campus of Oregon State University (OSU). It is a small and personable four-year university in beautiful Central Oregon. We are the only university in Central Oregon that offers both baccalaureate and graduate programs. Our 10 acre campus is the first public university to open in Oregon in more than 50 years with plans to expand academically with new degree programs over a 10-year period. The campus is comprised of 4 OSU-Cascades buildings with a 5th currently in construction. There are over 1,300 students with 175 faculty and staff.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Key Responsibilities

Dining—30%

• Supervise Cascades Dining Executive Chef and Dining Manager in providing dining options that meet the taste preferences, nutritional needs, price and dietary requests of our students, faculty and staff.
• Ensure catering services provide quality products and services
• Oversee inventory and procurement for dining operations, food retail, catering and kitchen equipment
• Oversee regulatory compliance and quality control efforts
• Develop strategies to ensure human resources are adequate to provide coverage and expertise in all areas of food service

Events—40%

• Develop and supervise a team of event planning staff (3) who support events hosted by student organizations, university departments and external clients
• Work with clients to ensure high quality event production. This may range from basic logistics to full-service event planning support
• Communicate, apply and interpret university policies and procedures, develop internal policies to guide event implementation
• Facilitate regular meetings with event implementation partners such as catering and facilities staff to ensure all event details are communicated and executed; monitor and ensure effective workflow
• Oversee non-academic use of campus space
• Work with appropriate university risk management staff to facilitate approval of on campus events with alcohol
• Develop a consistent customer service philosophy to meet a wide range of client and campus needs.

Conferences—15%

• Develop a conference services strategy for pricing, marking, staffing, service offerings and programming
• Develop an assessment and customer feedback strategy; use information to inform decision making.
• Ensure effective communication with partners needed to implement conference events, including, but not limited to, dining, catering, residence hall, custodial and facilities staff
• Working with the events manager for external events and conferences, seek opportunities to grow conference business

Retail and Merchandising—10%

• Develop, with the Dining Manager, strategies for growth in retail and merchandise operations
• Collaborate with campus partners to coordinate resources, create efficiencies and capitalize on synergies

Other Duties—5%

• Participate in strategic planning with Associate Dean of Student Life and other related areas focused on the student experience.
• Collaborate with other direct reports to the Associate Dean for Student Life to advance collective goals of student affairs staff.

What You Will Need

Bachelor’s degree in business/finance or hospitality related field

Five years of experience in an operational management role related to the responsibilities of this position, including:

• Experience supervising personnel
• Demonstrated sound judgment, anticipatory skills, confidentiality, negation, problem solving, excellent organization, communication and customer service skills
• Ability to demonstrate commitment to promoting, and enhancing diversity and inclusion inclusive of but not limited to past inclusion initiatives, policy development, training or professional development in this area
• Project management skills and experience
• Event planning skills and experience

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

What We Would Like You to Have

• A minimum of 7-10 years of professional experience with progressive levels of responsibility
• Experience in a higher education environment (auxiliary, dining/catering, student center, etc.)
• Experience marketing programs, services and/or events
• Familiarity with merchandising, pricing strategies, establishing sales targets, reviewing sales reports and responding to variances

Familiarity with regulatory issues and industry standards related to food service operations

Working Conditions / Work Schedule

Shift and/or work assignment may be changed based on operational needs. Hours will vary at times due to responsibility for evening and weekend programming. Weekends and holiday work may be required. Some lifting, standing for periods of time, and working outdoors may be required. Local travel will be required, as will occasional statewide travel. This is an onsite position (Cascades campus).

This position is deemed essential and the incumbent is expected to report to work during inclement weather, emergency and other University work curtailments or closures.

Pay Method Salary Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time Salary Range $95,000-$135,000 Link to Position Description

https://jobs.oregonstate.edu/position_descriptions/161077

Posting Number P08584UF Number of Vacancies 1 Anticipated Appointment Begin Date 01/06/2025 Anticipated Appointment End Date Posting Date 10/21/2024 Full Consideration Date 11/15/2024 Closing Date 11/29/2024 Indicate how you intend to recruit for this search Competitive / External – open to ALL qualified applicants Special Instructions to Applicants

To ensure full consideration, applications must be received by November 15th, 2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact:

Katie Wilson, Associate Dean of Student Life,

Katie.Wilson@OSUCascades.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

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