Duty & Compliance Manager

Key Responsibilities
1. Leadership & Team Management
Lead, support and develop the Duty Team, ensuring high standards of performance, professionalism and customer experience
Provide day-to-day leadership and coordination across operational shifts
Support the development of team capability, confidence and decision-making
Contribute to effective rota planning and resource allocation.
2. Operations Oversight
Oversee the effective delivery of events, hires and public programme activity
Ensure operational readiness across all areas of the site
Monitor the effectiveness of operational processes and implement improvements where needed
Act as an escalation point for operational issues and incidents
3. Building & Facilities Management
Take day-to-day responsibility for the stewardship of the Farnham Maltings building
Work closely with the Maintenance function to ensure a proactive and planned approach to upkeep, including Planned Preventative Maintenance (PPM)
Act as a key liaison with contractors and service providers
Support a “fabric first” approach appropriate to a Grade II listed building, ensuring preservation alongside functionality
4. Compliance & Safety
Support and oversee compliance with all relevant health & safety, first aid, and fire safety
Ensure Duty Team members are trained, confident and compliant with safety procedures
Maintain oversight of risk assessments and safe systems of work
Act as a responsible person/key holder as required
5. Operational Presence
Maintain a regular and visible presence on the floor to stay connected to the day-to-day operation
Undertake duty management shifts where appropriate to support the team and maintain operational insight
Build strong working relationships across all departments
6. Continuous Improvement & Strategic Contribution
Identify opportunities to improve efficiency, resilience and service quality
Support the development of team structures