Field Service Operations Coordinator

Description

Field Service Operations Coordinator

Location – Langley BC

Ready to take the next step in your career with Kal Tire as a Field Service Operations Coordinator? In this key leadership role, you’ll oversee the daily delivery of our mobile service operations, ensuring exceptional performance, safety, and customer satisfaction. Working closely with the Operations Manager and Store Manager, you’ll guide a team of Field Service Technicians, manage fleet and inventory processes, and drive operational excellence across your region.

Key Highlights of this role:

• Take ownership of daily field operations, ensuring timely and efficient service delivery.
• Lead and support a team of Field Service Technicians to achieve safety, performance, and customer satisfaction goals.
• Play a hands-on role in driving technician productivity, operational standards, and service excellence.
• Collaborate closely with Operations Managers and support teams to maintain 24/7 operational readiness.
• Champion a culture of safety, accountability, and inclusion across all field activities.
• Contribute directly to store performance through effective planning, execution, and continuous improvement.

Why Kal Tire?

• Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement.
• We offer a structured work schedule and pride ourselves on a supportive and safe work environment, career growth, and development.
• Competitive wages start at $26.67 per hour with wage progression and extended group health benefits.
• Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
• Profit Sharing program, RRSP matching, Paid vacation.
• A team member discount program that offers discounts on tires, services and more.

Day to Day Responsibilities

• Direct and coordinate the daily activities of Field Service Technicians, ensuring service standards are met.
• Monitor and optimize scheduling, fleet readiness, and inventory accuracy to support operational efficiency.
• Conduct on-site visits to observe, coach, and mentor technicians, reinforcing Kal Tire’s operational standards.
• Partner with Dispatch, Billing, and Operations teams to deliver seamless and timely service to customers.
• Track and report on team performance, productivity, and safety compliance to identify opportunities for improvement.
• Support execution of store budgets, initiatives, and customer service goals aligned with company objectives.

Qualifications and Success

• You have a strong mechanical ability and the ability to solve problems on the spot.
• Valid driver’s license.
• Ability to excel in a physical environment and easily lift 50 lbs.
• Safety mindset, ready to wear all required PPE and follow all safety procedures.
• Automotive or tire experience is an asset.

Our Culture of Inclusion

At Kal Tire, we are committed to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills and encourage applications from candidates of all backgrounds, identities, and experiences.

Hiring Process

After the pre-selection, a member of our team will contact you and invite you to an on-site interview and a possible guided tour of the store, including the service area.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Solving our customers’ automotive challenges and making a positive impact – It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.

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