Financial Aid Support Representative | Call Center | Scripted Calls

Do
you have a passion for customer service as well as helping people achieve their
education goals? If you have at least 6 months of customer service or call center experience, this Financial Aid Representative opportunity may be a perfect fit for you!

A
leader in post-secondary career education that provides admission and financial
support to many colleges across the US is adding multiple temp-to-hire Customer
Service Representatives to their Financial Services team. This company is
obsessed with student success and provides many resources for them to achieve
their educational goals.

Great
work-life balance and opportunity for growth and position
advancement. The environment is energetic and exciting; you will work with a team that is focused on making your experience fun and fulfilling.

Interested? Apply today!

 Customer Service Representative Job Duties:

• Handling calls that are primarily inbound calls, avg call time is 20 mins.
• Assisting in handling warm leads from colleges to create financial estimates based on the programs of students interest during enrollment processes
• Utilizing a variety of computer software to assist in enrollment processes for financial aid
• Recording all responses through a list of scripted questions to qualify potential students for loans, grants and scholarships
• Making a great first impression with prospective students by offering great customer service and a positive experience

You will be successful in this role if you are a reliable self-starter, like working off scripts and one who works well on a team but also independently.

Schedule
: Monday – Friday: 9:00am – 6:00pm or 10:00am-7:00pm

• Schedule can rotate between these times.
• Training schedule is 8am-5pm for the first 5 days. Then switch to regular schedule. 
• The education center operates between the hours of 6am-7pm. Must have availability to work during all hours of operation if flexibility is needed.

Pay: $17.00 per hour

• $1.00 pay increase once hired on to company
• You’re eligible for a performance-based raise after 90 days of being hired

 Financial Aid Representative Job Requirements:

• At least 6 months to
  one year of customer service or call center experience.
• At least 6 months to one
  year working for most recent employers.
• Comfortable utilizing multiple computer programs and able to quickly navigate between multiple software
  platforms while also reading from script.
• Strong written and
  verbal communication skills.
• Experience meeting
  daily, weekly and monthly goals.
• No current student loan debt.

Benefits offered by employer upon permanent hire:

•  Medical
•  Dental
•  Vision
•  Vacation pay
•  401k retirement plan with employer match
• Stock options

Benefits offered by TERRA
to temp-to-hire employees:

• Medical, Dental,
  Vision  
• Virtual Care  
• Life, Critical illness,
  Accident, Long and Short-Term Disability Insurance  
• Identity Theft
  Protection  
• 401(K) Retirement Plan with
  Employer Match  
• 6 paid holidays*

Location:
Mesa, AZ

If you are interested in this Financial Aid Representative role, apply today. Or call us to learn more: 480.739.9321

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