Franchise Hotel – Hotel General Manager

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®? family.

Your day to day

We’re on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

Every day is different, but you’ll mostly be

• Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). This includes the hiring of the opening team. Meet with, develop and delegate improvement plans for operation and review performance of management team.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
• Travel to attend corporate meetings, sales trips and serve on committees which benefit personal development and the company.
• Achieve proper maintenance of the property through planned preventive maintenance programs for Rooms & Equipment.
• Request emergency capital in accordance with company procedure.
• Handle all human resource related situations in accordance with company policy and legislation.
• To motivate department managers to accurately forecast and achieve targeted revenue and expenses for the department providing guidance as necessary.
• To ensure full adherence to hygiene, health and safety and emergency procedures in accordance with provincial legislation and company policy.
• To ensure proper ordering of supplies/equipment with full use of the Purchase Order System and inventory controls.
• To be aware of competitor activity and encourage all staff to actively sell in-house and company promotions and participate in Sales Blitzes.
• To ensure Department Managers are competent in hiring, orientation, appraisal and discipline of staff.
• To maintain a professional profile within the property and community.
• To be committed to and generate team commitment to achievement of the company, property and department Mission Statements.
• To carry out the duties of a staff member or provide assistance as necessary to achieve required standards, productivity and guest care.
• To be committed to guest satisfaction with any comments or complaints being actioned in a timely manner.
• To ensure full compliance with company procedures/policies and house rules in all reporting departments.
• To ensure adherence to procedures laid down in the Property Crisis Communication Plan in line with company policy.
• To ensure completion of month end and year end duties and reports as relevant to reporting department achieving timely and accurate submission of all information related to the profit and loss statement.
• To contribute to security of the building, company assets and guest/co-worker safety ensuring full adherence to security procedures and property handling of cash/keys by all reporting departments in line with company policy.

What we need from you

• A minimum of 3 years related hotel management experience.
• Experience and a proven track record in a full service hotel with food and beverage operation an asset.
• Major brand experience an asset.
• College/university diploma from a recognized hospitality program an asset.
• Strong communication skills, including the ability to present insight and actionable recommendations in a concise and confident manner.
• Strong organizational and follow up skills.
• Strong leadership skills.
• Strong problem-solving skills.
• Proficient in Microsoft Office, Microsoft Excel, Windows based computer systems and property management systems.
• A passion for the hotel industry and guest experiences

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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