Franchise Hotel – Hotel Services Team Member (CASUAL)

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Trade in ordinary for extraordinary at Hotel X — Fortitude Valley. Perfectly placed in the heart of Brisbane’s fashion, nightlife, and restaurant scene, Hotel X promises a 24-hour feast for your senses, with playful and unexpected hints of luxury at every turn. From iconic artwork and avant-garde interiors to our rooftop pool and phenomenally chic bistro Bisou Bisou, every detail is undeniably indulgent. 

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other’s backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key…we want to lead the way and are lucky to have the flexibility to do so!!!

Your day to day

Your positive attitude, and genuine desire to connect with people will ensure every guest feels truly valued. An organised and systematic approach to work, coupled with a meticulous eye for detail will see you easily succeed in this role.

We’re a dynamic team that effortlessly juggles multiple tasks and are quick to respond to guest needs, whether it’s valet parking, room service, or concierge requests. We’re not just hosts; we’re also local experts, providing insights on sports events, attractions, and the finest local dining options. The world comes to us, and we embrace the diverse nature of our guests and collaborate seamlessly to ensure every stay guarantees an unforgettable Hotel X experience.

You’ll love coming to work with a team who strive for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Hotel Services Team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Manager on Duty, you will work alongside a team of up to 20 colleagues. This role is Casual requiring the flexibility to work a rotating roster (including weekends).

What we need from you

We’re seeking individuals who have a passion for the hotel industry and / or experience in luxury service or similar high-level customer focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus. Knowledge of the local area to provide guest recommendations is highly valued. If you hold an open or manual driver’s license and an RSA, you’re jumping straight to the top of the list!

What we offer

As a valued member of our dynamic team, you will have access to:

• Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
• Discounted childcare and gym memberships with our corporate partners
• The IHG Employee Room Benefit & Friends and Family Program
• Sales incentives and recognition schemes
• Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
• Career development, mentoring and community support opportunities
• The chance to experience a unique Hotel environment, a little different to the norm!

Apply now and join us on our journey to reframe hospitality for the better!!!

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

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