General Manager – Restaurant

Working for McDonalds: Working for McDonalds is more than just a job! You will be a team member in the world’s largest chain of quick service restaurants. Signing your job offer is the first step to a successful career with us. You can succeed and grow both personally and professionally with a growing, thriving company.

Training & Education: We believe education is the true game-changer. With so many people working in a McDonald’s restaurant, we have an opportunity to expand access to education to as many people as possible. We’re passionate about helping our team members succeed and advance, whether at their McDonald’s or somewhere else. Employees have told us that educational opportunities are exceedingly important to them and can make a real difference in their lives.

Competitive Pay: We strive to hire and keep the brightest and the best. To do that, we’ve put together perks designed to make you smile – even before you pick up your paycheck. From competitive wages to management training and investment opportunities, our benefits let you know you’re a valued part of our team.

Additional Benefits for General Managers:

• Paid Vacations
• Bonus Program
• Educational assistance and tuition reimbursement
• Rewards and Recognition
• Business Leadership training
• 401K Program with match
• Paid sick time
• Discount Program – discounts on tons of categories including coupons, vacations, rental cars, hotels, computers, phone service, and much more
• Car Discounts
• Fun Company Events!
• Medical, Dental, Vision, Life, Short/Long-term Disability Insurance
• Corporate Chaplaincy – Corporate Chaplains of America

Position Purpose: McDonald’s General Manager has the responsibility for providing leadership, directing and delegating the daily operational challenges to his/her assistant managers, ensuring compliance with McDonald’s in all areas of operations: production, customer satisfaction, inventory management, team management, equipment maintenance and repair, financial management, and profit accountability. The person applying for this position must have excellent interpersonal skills and must be professional communicator and strong leader.

Principal Accountabilities:

QSC/Sales Building:

• Protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC operational standards, food safety standards, and labor laws.
• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC.
• Partners with ROIP Subject Matter Expert (e.g., Operations Consultant, Training Consultant) to conduct ROIP system review day and develops action plan to address 3 systems targeted for improvement.
• Responsible for the execution of the action plan in each restaurant to ensure that systems are improved, and targeted results are achieved.
• Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions and the execution of new products and processes.

Business Results:

• Collaborates with the Operations Manager to develop the annual business plan for the Profit Center.
• Uses all information resources available (e.g) Restaurant data, Brand Standard Visit, Customer Experience Visit, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
• Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results (increased customer counts, increased sales and increased profits).
• Completes various audits to ensure that their restaurants meet McDonald’s standard practices and procedures (e.g., cash, security).

This job posting contains some information about what it is like to work in a McDonald’s® restaurant, but it is not a complete job description. People who work in a McDonald’s® restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. 

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