Global Payroll Lead, Subject Matter Expert – Ireland/UK

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the Role

We are seeking experienced and detail-oriented payroll professionals to join our team as Global Payroll Support Leads. In this role, you will be the ultimate subject matter expert for payroll in your region of expertise. You will ensure our customers are supported, and our internal teams are enabled with the knowledge they need to succeed. This is a critical role that blends deep technical payroll knowledge with excellent problem-solving and communication skills.

What You Will Do

• Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• Develop and maintain clear, accurate country specific content, documentation, and FAQs to support both customers and internal teams.
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.

General Qualifications (Required for all Candidates)

• Strong client-facing skills with experience managing enterprise customer relationships.
• Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies.
• A passion for documentation and knowledge-sharing.
• Exceptional communication skills and fluency in English (written and spoken).
• Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred.

Region-Specific Qualifications

Candidates should possess the general qualifications listed above, plus the specific qualifications for one of the following regions:

For Ireland:

• 3-5 years of hands on experience with Ireland payroll,
• Deep knowledge of income tax, USC, PRSI, their rules and manual calculations.
• Strong understanding of Statutory Pay rules for Statutory Sick Pay, Illness Benefit, parental leave etc.
• Strong understanding of Payroll Processing, Tax Treatments, Benefits in kind, Medical Insurance.
• Strong understanding of Revenue (ROS) and programmatic interactions – RPNs and PSRs.

For the United Kingdom (UK)

• 5-7 years of hands-on UK payroll experience.
• Deep knowledge of UK payroll regulations, including PAYE (Pay As You Earn), National Insurance (NI), Statutory Payments (SSP, SMP, etc.), and other deductions.
• Strong understanding of payroll processing, wage components, Benefits in Kind (BIK), and compliance reporting through HMRC.

Read Full Description