Global Program Manager Food, Hospitality and Fitness Center

Global Program Manager – Food, Hospitality, and Fitness Center

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. 

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Program Manager to join our Team. This role is located in New York, NY – Hybrid.

In this role, you’ll make an impact in the following ways: 

• Provide program management support for Global Food, Hospitality and Fitness Center Services. 
• Assist in managing global programs and engagement initiatives, ensuring accurate and timely reporting of program progress and outcomes from vendors.
• Assist in developing, monitoring, and implementing global initiatives and projects and evaluating the feasibility of new services or enhancements to existing services.
• Support strategic goals for operational efficiency and productivity to maintain or improve the quality, effectiveness, and satisfaction of vendor and team service levels.
• Manage internal communications with the GCSD Communications Manager and appropriate contributors on a global scale to ensure a consistent brand for GCSD Food, Hospitality and Fitness Center communications and marketing.
• Analyze current operational processes and performance, recommending solutions for improvement when necessary. 
• Act as the Engagement Manager for Global Food and Hospitality Services and manage Third Party Governance engagements, including managing the engagement lifecycle, submitting/updating Inherent risk profiles, and coordinating risk assessments responses.
• Manage and measure vendor performance, compliance with contracts and service level definition documents, management of Key Performance Indicator Metrics and Service Level Agreements, and service model enhancements globally.
• Capture and coordinate issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients. 
• Utilize and understand Microsoft Office, Smartsheet, and other tools to build clear and consistent reporting, presentations and metrics on the different initiatives, operations, and client experience.

To be successful in this role, we’re seeking the following: 

• 5+ years of relevant work experience. 
• Salaried position requiring fluid hours that are in alignment with Global Head’s needs. 
• Superior knowledge in various functions and principles, encompassing food, hospitality, reception, conference, and fitness center services, as well as project management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Proven ability to develop innovative solutions for increased productivity. 
• Masterful organizational, communication, and leadership skills, demonstrated by professional success. 
• Strong working knowledge of data analysis. 
• Collaborative, flexible approach to problem solving. 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $56,000 and $120,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Read Full Description