Guest Service Representative I Call Center

Work for a company that brings paradise to their guests while embracing a luxury lifestyle.

A Seattle-Based iconic manufacturer, that is best known for their casual resort wear, is looking to build their world-class Guest Service Representative team. 

This Guest Service Representative position is a full-time, temp-to-hire opportunity that offers weekly pay, a set schedule, and paid
hands-on training with a mentor.  

If you have a passion for customer service and are coming out of the retail or hospitality industry, we highly encourage you to apply today!

Guest Service Representative Responsibilities:

• Take inbound
  phone calls related to guest purchases and order management
• Help guests
  place orders over the phone
• Accurately
  document notes in guests’ accounts
• Track and
  manage orders
• Assist with
  returns, exchanges, and related issues

Guest Service Representative Requirements:

• 1+ year recent
  customer service experience
• Intermediate Microsoft
  Office Experience
• Previous
  experience operating a multi-line phone system
• Ability to multi-task

A passion for customer service, strong phone and computer
skills, along with a desire to learn, will help you succeed as a Guest Service Representative! 

Benefits offered to TERRA to employees on temp or temp-to-hire assignments:

• Medical, Dental, Vision
• Virtual Care
• Life, Critical illness, Accident, Long and Short-Term Disability Insurance
• Identity Theft Protection
• 401(K) Retirement Plan with Employer Match
• Commuter Benefits
• Gym Membership Discount
• 6 Paid Holidays*

Benefits Upon Hire:

• WA sick leave
• PTO
• 401(k) with
  partial company match
• Medical,
  dental, and vision plans available
• Employee stock
  purchase program
• Merchandise
  discounts

Schedule: Pick Your Days Off and Select your Shift : Limited
spots available per shift, Class starts on November 4th 

• Sunday, Monday, Friday, Saturday 6a-5p (Off Tuesday, Wednesday, Thursday)
• Monday, Tuesday, Wednesday, Satyrday 6a-5p (Off Sunday, Thursday, Friday )
• Wednesday, Thursday, Friday, Saturday 6a-5p (Off Sunday, Monday, Tuesday)
• Sunday, Monday, Tuesday, Friday, Saturday 8:30a-5p (Off Wednesday, Thursday )
• Sunday, Monday, Thursday, Friday, Saturday 8:30a-5p (Off Tuesday, Wednesday )
• Sunday, Monday, Tuesday, Friday, Saturday 8:30a-5p (Off Wednesday and Thursday)
• Sunday, Monday, Tuesday, Wednesday, Thursday 8:30a-5p (Off Friday, Saturday )
• Tuesday, Wednesday, Thursday, Friday, Saturday 8:30A-5p (Off Sunday, Monday)

Pay: $20.00 per hour

Location: Federal Way, WA

If you are interested in the Guest Service Representative position or would like to learn more, apply online or
call 253-353-7700 to set up your interview!

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