Guest Services Reception Assistant (12Month FTC)

Job title:

Guest Services Reception Assistant (12Month FTC)

Company

RBH Hospitality

Job description

JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…OUR BENEFITSYou will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!As a Guest Service Reception Assistant at The Holiday Inn Blackpool, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from arrival to departure. You will provide exceptional customer service, handling check-ins, check-outs, and guest inquiries efficiently while upholding the highest standards of hospitality. Your role will involve coordinating with other departments to enhance the guest experience, managing reservations, and offering local knowledge to assist guests during their stay.A DAY IN THE LIFE OF THE GUEST SERVICES RECEPTION ASSISTANT AT THE HOLIDAY INN BLACKPOOL

• Greet guests in a warm, friendly, and professional manner, creating a positive first impression
• Handle check-ins and check-outs efficiently, ensuring a smooth and welcoming experience
• Provide information on hotel services, local attractions, and guest facilities, answering queries with confidence and professionalism
• Address guest inquiries and concerns promptly, aiming to exceed expectations and ensure guest satisfaction
• Maintain accurate records and process payments securely, following hotel policies and procedures
• Anticipate guest needs and offer proactive assistance, enhancing the overall guest experience
• Actively seek feedback from guests and supervisors, using it to improve service standards where necessary

WHAT WE NEED FROM YOU

• Previous experience in a similar reception or front desk role (preferably in a hotel or hospitality environment) is desirable, but not essential
• Strong communication and interpersonal skills, with the ability to engage confidently with guests
• Ability to work well under pressure in a fast-paced environment, handling multiple tasks efficiently
• Friendly, approachable, and customer-focused attitude, ensuring a warm and welcoming atmosphere
• Team player with a willingness to assist colleagues and contribute to a positive work environment
• Attention to detail and a commitment to high standards of service, ensuring accuracy in guest interactions
• Basic knowledge of hotel services and local attractions to assist guests with inquiries
• Flexibility with working hours, including evenings, weekends, and public holidays, as required by the business

EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact

Expected salary

£12.21 per hour

Location

Blackpool

Job date

Thu, 27 Mar 2025 07:20:37 GMT

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