Home Customer Service Advisor

SHIFTS YOU ARE APPLYING FOR: 4 Days on 4 Days off 11 am – 9pm weekdays & 9am – 7pm Weekends 33.25 Hours per Week

Dream Job Alert! Join the NEXT Online Home Team!

Are you ready to help customers create their dream homes? We’re searching for enthusiastic Customer Service Advisors to join our amazing Home team at NEXT Online in Doncaster

Pay – Great Pay: £12.76 per hour (that’s £23,886.72 pro rata), with an extra £1 per hour for weekend work! Plus, you could earn up to 20% more with a quarterly performance bonus if you’re a star player.

Shifts: 33.25 hours per week.

4 Days on 4 Days off 11 am – 9pm weekdays & 9am – 7pm Weekends

Please note spaces are limited for each shift and are on a first come first served basis and cannot be guaranteed.

Location: Onsite, based at our contact centre – D2 Contact Centre, Yorkshire Way, Armthorpe, Doncaster, DN3 3FQ with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).

Training: Monday – Friday 9am – 5 pm. Starting Monday 20th October 2025 – Friday 7th November 2025, then coaching for 3 weeks following the training in shift time. You must be able to commit to the full training period to be considered for the role.

Contract: Permanent

Role Type : Contact centre -Onsite

Why NEXT Online?

Imagine a job where you get to talk about beautiful homeware all day! We’re the go-to team for customers who want to make their homes amazing. Whether it’s a question about a velvet sofa or a query about light fixtures, we’re here to help.

What’s in it for you?

• No Sales Targets: Yep, you read that right! You will focus on delivering fantastic customer service and making people happy.
• Make a Real Difference: You’ll be a vital part of our Home Department, handling calls, emails, and web chats. You’ll have the autonomy to turn a customer’s day around!
• Fast-Paced : Love a dynamic environment? You’ll thrive here! We value friendly, helpful service, and we need problem-solvers who can think on their feet. Picture this: A customer eagerly awaits their new furniture, but it arrives with a hiccup. You’ll be the hero who sorts it out and puts a smile back on their face.

Your Mission, Should You Choose to Accept It:

• Be the friendly voice our customers rely on.
• Truly listen to our customers and find solutions.
• Put the customer first, always.
• Bring your passion for home décor and your ability to empathise.

We’re growing fast, and you’ll grow with us! We offer:

• Full Onsite Training: Three weeks full time learning about our retail customers, followed by one-on-one coaching before being signed off and working independently. Then, you’ll move on to our online customers with support from an experienced Team Manager.
• Career Growth: Lots of opportunities to move up and develop your skills. You could even become a home specialist and earn up to £14.23 per hour!

Are You the One?

We’re looking for:

• Customer service experience (contact centre experience is a plus).
• A natural problem-solver who thinks outside the box.
• A confident decision-maker who takes responsibility.
• Someone who communicates clearly, confidently, and with a smile.
• Ability to stay calm under pressure and display resilience when handling more complex calls.

What You’ll Need to Bring:

• Treat every customer like they’re the only one.
• Engage with customers and colleagues and create a positive vibe.
• Computer skills and a willingness to learn.
• Ability to meet performance goals.

Ready to Join the Adventure?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing – Save, track and enhance your financial wellbeing
• Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks – Access to Network Groups to empower and celebrate each other
• Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
• Conditions apply to all benefits. These benefits are discretionary and subject to change.
• We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0333 777 8166 and leave a voicemail.

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