Home Customer Service Advisor

If you’re passionate about customer service and you want to make a difference everyday, this is the opportunity for you!

Location: NEXT contact Centre, Yorkshire Way, Armthorpe, DN3 3FQ 

Please note this is a role working within our home department based onsite at our Doncaster contact centre and NOT a remote role.

Shift: Working 4 days on and 4 days off 11 am – 9pm ( 9am – 7pm weekends ) 33.25 Hours per week*

Rate of pay: £11.99 per hour plus an additional £1 per hour for working weekends, + quarterly performance bonus 

This increases to £12.70 per hour once you have met a certain skill set within the role.

Training: Training dates : 3rd March 2025 – 21st March 2025 Monday – Friday 9-5pm

Contract: Permanent

Role Type : Contact centre 

Office based : Working onsite at our Doncaster contact centre. Opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies) 

• You must be able to commit to full time training and during our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year

This is an exciting opportunity to join the NEXT Online family, working as a Customer Service Advisor at our Doncaster contact centre. 

What you’ll be doing:

Our NEXT Home Department deals specifically with orders of homeware stylish furniture collections, home accessories, lighting and much more! 

As an integral member of our NEXT Home department, you’ll play a crucial role in interacting with customers via phone, email, and web chat. Here, you’ll have the autonomy and empowerment to make a real difference. This customer service role differs as there are no sales targets; your performance will solely be assessed based on the exceptional service you provide, allowing you to dedicate yourself entirely to delivering outstanding customer experiences.

If you thrive in a fast-paced environment and excel at delivering exceptional customer service, this job is perfect for you! At NEXT, we’re dedicated to providing friendly, helpful service to our online customers. We value active listening and problem-solving skills, seeking individuals passionate about customer service and capable of thinking creatively. If you have a passion for Home products and possess empathy, we want to hear from you!

Additional Information:

Who are we looking for?

• Experience of working in Customer Services.
• Natural problem solver
• Ability to think outside of the box
• A confident decision maker
• Ability to communicate in a confident, clear and friendly manner
• Ability to remain calm under pressure.

You’ll also be required to:

• Treat every customer like it’s your first and only customer that day
• Engage with customers and colleagues, creating a people focused work culture
• Display Computer literacy skills, and have the ability to learn new software and systems
• Work to set Key Performance Indicators and Standard Level Agreements.

Benefits:

• Quarterly bonuses
• Restaurants with great food at amazing prices
• Optional overtime to boost your salary
• Staff shops with NEXT and branded clothes discounted by up to 75%
• Great pension scheme
• 25% discount on all NEXT merchandise
• Fantastic NEXT share save scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
• Access a 24/7 digital GP and other free health and wellbeing services

What’s Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing – Save, track and enhance your financial wellbeing
• Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks – Access to Network Groups to empower and celebrate each other
• Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change. 

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0116 284 2442 / 0333 777 8166 and leave a voicemail.

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