Hospitality Ambassador (First Shift)

Salary Range: $70-75k

Location: San Francisco, CA at the iconic Transamerica Pyramid

Work Hours: Full time, Monday-Friday 7:00am-3:00pm

Reports to: The Lead Hospitality Ambassador on-site

Who We Are:

At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.

Whether it’s designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.

Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.

Your Mission:

As Hospitality Ambassador, you’ll spend your workday in the expansive lobby of the building, providing a five-star arrival and departure experience for each tenant and guest at the Transamerica Pyramid. As the first point of contact for entry to the building, you’ll anticipate the needs of each person as they enter the building, assuring a memorable and extraordinary experience. You’ll be the source of truth for neighborhood information, able to direct tenants to suggested restaurants and events in the area.

The Legacy You’ll Leave:

As the unforgettable first-impression for tenants and guests at The Pyramid, you built a deep and meaningful relationship with each and every person who came through the doors and were a pillar in making their experience coming and leaving work more joyful. By upholding the highest hospitality standards in every interaction, you supported lulafit and SHVO in becoming a lasting fixture in downtown San Francisco’s rebirth.

What You’re Responsible For:

• Provide a five-star welcome experience: Within the lobby, foster a hospitality rich environment by infusing hospitality into all tenant and guest interactions. Ensure every person who enters feels welcomed and is personally greeted, providing proactive assistance for a seamless experience.
• Tenant Relationships and Anticipatory Service: Foster deep and meaningful relationships with tenants in the building in order to personalize future interactions and ensure details are shared with the greater team. Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments. Accept employee food deliveries in the lobby and deliver food to the employee suites.
• Opening the Outdoor Plazas: In partnership with the security team, conduct opening procedures for the North and South plazas. This includes: removing protective covering and theft-prevention ties from each piece of furniture, rearranging furniture if needed and readying the spaces for the day.
• Be the Neighborhood and Property Expert: Provide tailored recommendations for local dining, retail and other key locations in the area. Tenants know to come to you for information on nearby special events and upcoming occasions. You know the story of the property and can educate all who come to visit. You are the consummate concierge!
• Building Team Partnership and Collaboration: Liaise and collaborate with property management, leasing, janitorial, security and maintenance teams to ensure pristine condition of the property at all times. Support with new tenant welcome + move-in experience.
• Team and Operational Support: Assist the Tenant Experience Director and other on-site team members as needed to ensure the best possible tenant experience. This may include preparing stations for promotional activities, redirecting deliveries, upholding security guidelines, and entering work orders.

Who You Are: Baseline Requirements:

• You have 3+ years of hospitality experience. You may have worked as a concierge at a luxury hotel or as an experience specialist in a spa.
• You are physically able to be on your feet for several hours at a time, moving around the lobby quickly to assist tenants in a timely fashion.
• You are physically able to move outdoor furniture weighing up to 50lbs daily.
• You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use). Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.

Who You Are: Key Competencies:

• Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
• A stellar communicator. You are a people-person known for clearly communicating your points. In this role you’ll be communicating and engaging with hundreds of people each day. You will innately understand how to communicate to all levels of tenants and approach each interaction with a welcoming, professional energy.
• A reliable team player. Your past managers would refer to you as dependable and authentic. You thrive working on a team and can understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to be a supportive pillar to your colleagues.
• A highly organized and detail-oriented professional. You excel at staying on top of your tasks and continuously reprioritizing your workload to ensure maximum efficiency. Colleagues recognize you as an exceptional multi-tasker, capable of effortlessly recalling details from memory while managing multiple, competing priorities.
• Flexible, adaptable and professional. You are able to work with all levels of staffing, other management and clientele (i.e. c-suite executives, office managers, property management, building ownership, janitorial and security). You thrive in an environment where you are continuously adapting and overcoming challenges.

Our Core Values:

Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

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