The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions)
Rate: $18.50-$19.00
Shift: M-F, 8a-5p
Job qualifications
High school diploma or equivalent.
Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
Able to make independent decisions that conform to business needs and policy.
Strong interpersonal communication skills required.
Excellent organizational skills required.
Must be able to meet deadlines and complete all projects in a timely manner.
Strong attention to detail is required.
Must work well in a team environment.
Professional attire and demeanor required.
Good written communication skills.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Ability to work in a fast paced, high-energy environment.
Ability to work on multiple projects simultaneously.
Ability to operate basic audio/visual equipment.
Professional telephone demeanor.
Ability to anticipate client’s needs for meetings and events.
Must be self-motivated with a positive can-do attitude.
Proven customer service skills are required to create, maintain and enhance customer relationships.
Supervision
Number and title(s) of direct reports (if any): N/A
Received: Lead Hospitality Associate, Manager of Operations, Operations Supervisor, Operations Line Supervisor or Lead Office Services Associate
Job relationships
Internal: Hospitality and Office Services Teams
External: Clients
Job duties
Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages,
utensils, ice, etc.
Clean up conference rooms after use and return property to vendors if necessary.
Prepare coffee and other beverages in assigned kitchens each morning.
Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day
Communicate with supervisor or client on meeting request concerns or deadline issues.
Maintain inventory of catering supplies and order supplies as needed.
Place orders for food and beverages for use during meetings
Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
Ensure the value-added products and services are secured at competitive rates that have been vetted
Perform appropriate vendor selection and management associated with department services and/or products.
Assist in training new hires.
Prioritize workflow.
Assist in process improvement ideas.
Answer telephone in Office Services center.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
Must be able to lift up to 50 lbs. on a regular basis.
Provide back-up support to Reception and/or Office Services as needed.