Hospitality Associates

Hospitality Associate – Marketplace Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: Hospitality Associate Reports to: Operations Supervisor, Operations Manager, and General Manager Retail Responsibilities Fulfill guest’s needs quickly and efficiently. Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary. Relay relevant comments received from customers directly to supervisor. Maintain a clean, safe and organized work environment. Uphold company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion. Clean tables, chairs, equipment as needed. Keep counter and floor in work or service area clean and free of debris. Maintain balanced cash drawer as assigned. Perform other related duties, tasks, and responsibilities as assigned from time to time. Merchandise product to maximize sales. Increase sales by promotional items or suggestive selling. Supports unit in being an example for Company & Client guidelines about Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. Perform other tasks as deemed necessary. Food Service Responsibilities Prepare and serve a full range of coffee and espresso drinks with consistency and quality standards. Assemble and stock grab-and-go coolers and merchandise food counters. Assist with bussing tables and discarding trash. Produces and executes all culinary offerings from salads and sandwiches, along with operating the TurboChef oven to heat and finish flatbreads and other quick-serve menu items. Maintain a clean, organized café space while following food safety and sanitation guidelines. Job Requirements Strong interpersonal and communication skills. Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment. Demonstrated ability to understand and implement written and verbal instructions. Computer knowledge and skill level basic POS systems and excel. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Previous Experience None required. All education backgrounds eligible. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits Eligible for overtime pay. Participation in a 401(k) program with a 15% company match (eligible after one year of employment with 1,000 hours worked). Tuition Discount through Partnership College. Up to 40 hours of Parental Leave. Up to 8 hours of Bereavement Leave. On-Demand Pay Program. Meal Plan & Employee Discounts. Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting SSA Group, LLC and its family of companies — including SSA Holdings, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the “Fair Chance Ordinance – Know Your Rights” document for more information. By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.

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