Hospitality Guide

Job Description

At Eureka! we make people feel good and feel alive through our shared values of Energy, Discovery, Community. Eureka! is an expression of delight in finding, discovering, or solving something and this exclamation of joy starts with you. 

Our values driven culture is full of passionate people serving those hungry to discover a local blend of America’s best. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great co-worker for their teammates.

If this sounds like you, keep reading!

Purpose of the Position

Representing the brand at first point of contact, Hospitality Guide are a very important part of the Eureka! experience. Greet all guests with personal style, seat all guests in a professional and friendly manner, handle all incoming telephone calls in a courteous and helpful manner, maintain a clean entrance and Hospitality Guide area, and greet all potential guests walking by. This is a non-exempt position that reports directly to the General Manager and indirectly to others in management.

Essential Job Functions

• Outgoing personality
• Passion for the brand
• Positive Attitude
• Consistent attendance and punctuality
• Compliance with employee handbook and training manuals
• Guiding guests through our service model and how it works
• Ability to work successfully in a fast paced environment
• Genuine friendliness – greeting all guests and co-workers in such a way to make them feel welcome (i.e., a warm smile, saying hello and goodbye, thanking guests)
• Adhere to Eureka’s policies (i.e., dress code)
• Knowledge of all menu and bar items in order to respond accurately to guests’ inquiries
• Respond to guest questions accurately and in a friendly, enthusiastic tone
• Calculate and quote accurate wait times via the Waitlist app
• Sanitize all tables and chairs/booths prior to seating
• Seat all guests providing flatware and plate ware
• Assist Service Champions in bussing tables using a tray
• Deliver food and beverages as needed
• Carry drinks to the table for guests being seated from the bar using a tray
• Maintain Greeter desk and surrounding area in an orderly fashion
• Efficiently Operate the POS system
• Execute proper food and drink placement at tables
• Polish and roll silverware
• Bus tables throughout the restaurant and set tables to Eureka! Standards
• Thank all departing guests and asking them to return
• Maintain cleanliness of our restrooms periodically

Qualifications

• At least 18 years of age
• Food Handler Safety Card

Equipment Used

• Telephone
• Yelp waitlist iPad and Third Party Tablets
• Point-of-sale System
• Assorted knives, scissors
• Coffee/Tea/Espresso Machines, if applicable
• Assorted china and flatware
• Tray to carry beverages
• QSR/Expo screen
• Pen and paper
• Sanitizing Bottle/Towel

Physical Demands and Work Environment

Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 25 pounds and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot and/or physically demanding.

Contingency

This job is contingent upon submission of proof of full vaccination against COVID-19, specifically that you are 14 days past receipt of the second shot of a two shot vaccine or 14 days past receipt of a single dose vaccine. Please complete the Vaccination Attestation Form in SuccessFactors within three days of your first day of employment or contact Alma Sierra in the event you are seeking an accommodation with respect to this requirement for medical or religious reasons.

At-Will Statement & Job Description Disclaimer

This position is at-will. Hospitality Guides have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, Eureka! has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with Eureka! This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.

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