Hospitality Manager – Boxes

Job Introduction

Job Title: Hospitality Manager – Boxes 

Salary: Up to £40,000

Hours: 40 Hours Per Week

Location: Ascot Racecourse, Ascot, Berkshire, SL5 7JX

Step into the Heart of Luxury at Ascot!

Where tradition meets innovation, and every moment is infused with thrill and elegance, Ascot Racecourse is more than just a venue—it’s an icon of British sporting and social excellence.

For over 16 years, Ascot Racecourse and Sodexo Live! have partnered to deliver world-class hospitality, unforgettable dining experiences, and unparalleled guest service. Together, we create magical moments for over 500,000 guests each year, from the electrifying energy of Royal Ascot to exclusive private events.

As Boxes Hospitality Manager, you will take the reins of our prestigious private boxes, ensuring an unmatched level of service and sophistication. With your leadership, our guests will enjoy seamless, five-star hospitality that transforms race days into extraordinary experiences. You’ll oversee every detail, lead a passionate team, and play a pivotal role in elevating the standard of luxury hospitality at one of the world’s most iconic racecourses.

If you thrive in a fast-paced, high-profile environment and have a passion for delivering excellence, this is your moment to shine!

What You’ll Do:

Planning & Operational Delivery

• Act as the key liaison between Ascot clients, sales, and operations, ensuring seamless communication and strategy execution.
• Oversee the setup, operation, and close-down of all Boxes, ensuring best-in-class service, compliance, and cost-effectiveness.
• Maintain strict liquor control, stock tracking, and invoice accuracy while ensuring food safety and health regulations are met.
• Drive innovation by working with culinary teams to refine menus, enhance guest experience, and implement best operational practices.

Financial

• Manage variable costs within budget, protecting revenue and ensuring profitability.
• Provide accurate forecasting and financial reporting for the Boxes account.
• Control event budgets, labour plans, and staff ratios to optimize efficiency.
• Support client billing processes to ensure accuracy and timely invoicing.

Team Management

• Recruit, develop, and manage a strong team of casual managers and staff for consistency and excellence.
• Execute training programs in collaboration with HR to uphold client and service standards.
• Foster a motivated and engaged team through clear communication and employee development.
• Identify and nurture talent, supporting career growth and skills training.

What You Bring:

Essential

• Hospitality & Event Expertise – Experience in hospitality, event delivery, and logistics management.
• Financial & Commercial Acumen – Skilled in managing complex P&L accounts and interpreting financial data.
• Team & Client Management – Experience leading diverse casual teams and building strong client relationships.
• Strong Communication & Resilience – Ability to engage diverse stakeholders, multitask, and prioritise effectively.
• Technical & Analytical Skills – Proficient in Microsoft Office, with solid literacy, numeracy, and commercial awareness.

Desirable

• Private Boxes & Hospitality Site Management – Proven experience overseeing luxury private boxes or high-end hospitality venues, ensuring seamless operations and exceptional guest experiences.
• Team Training & Development – Skilled in designing and delivering training programs to enhance team performance, service standards, and operational efficiency.
• Personal Licence Holder – Certified to oversee the responsible sale of alcohol, ensuring compliance with licensing laws and best practices in hospitality management.

Attached you can find the full job description 

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

Ready to be part of something greater? Apply today!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Attached documents

• Job Description: Sodexo Live! Boxes Hospitality Manager
• Sodexo UK Rewards & Benefits Guide 2023.pdf

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Salary Up to £40,000

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