Hospitality Ops Manager, Retail, Rounds

STARS Requisition number

92278BR

Posting Position Title

Hospitality Ops Manager, Retail, Rounds

Essential Duties

1. Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, cafes, and conference services. 2. Provide support in the design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, barbeques, special events, theme meals and catered functions. 3. Provide support with menu forecasting standards. 4. Collaborate to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards. 5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment and employee uniform compliance. 6. Obtain guest feedback to create discretionary guest centric dialogue through surveys and “table touching”. 7. Implement and monitor housekeeping, sanitary and safety rules and regulations. 8. Create and maintain strong working relationships with clients, faculty, administration and students. 9. Supervise the service café and dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports. 11. Process payroll, scheduling and attendance for all staff. 12. Provide support with inventory control. 13. Prepare operational reports and analyses setting forth progress, adverse trends and make appropriate recommendations. 14. Interview, select, train and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances. 15. Conduct performance management evaluations of service and support staff. 16. Maintain University policies and procedures. 17. May perform other duties as assigned.

Required Education and Experience

Bachelor’s degree in Hotel/Restaurant Management or a related field and 4 years of previous Service Management experience; or an equivalent combination of education and experience.

Weekend Hours Required?

Yes

Evening Hours Required?

Yes

Duration Type

Regular

Work Week

Flexible or Non-Standard (for anything other than Standard)

University Job Title

Hospitality Operations Manager, Residential Dining

Worksite Address

246 Church Street

New Haven, CT 06510

Work Location

Central Campus

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.

Searchable Job Family

Dining Halls, Dining Services

External Gateway Posting Date

27-Nov-2024

Total # of hours to be worked:

40

Position Focus:

The Hospitality Operations Manager, Retail serves as the ambassador for Yale Hospitality Retail operations, reporting to the Managing Director of Auxiliary Operations. This role oversees all aspects of front and back-of-house operations at assigned Retail Cafes, with a strong emphasis on enhancing the Food and Beverage experience for the Yale University community. Additionally, this position serves as the primary representative and point of contact for all hospitality services within Retail Operations, ensuring a seamless and exceptional experience for students, faculty, staff, and guests. The Hospitality Operations Manager, Retail is responsible for the daily operations of assigned units/cafes at Yale University. This includes supervising during meal hours, ensuring food quality and safety, preparation, setup, taste, and cleanliness of the café are upheld to the highest standards. The Hospitality Operations Manager is responsible for planning, organizing, and managing the food service operations of the café(s). The role collaborates closely with the Managing Director to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, and ensuring proper food handling and sanitation standards. Furthermore, the Hospitality Operations Manager creates and maintains strong working relationships with clients, faculty, administration, and students to facilitate smooth operations and a positive dining experience.

Required Licenses or Certifications

ServSafe Certified.

Physical Requirements

Sustained standing; frequent bending. Move, lift and carry supplies, equipment, and materials weighing up to 25 pounds without assistance from floor to waist height and 20 pounds to shoulder height. Carry supplies up or down stairs if necessary.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (24)

Bargaining Unit

None – Not included in the union (Yale Union Group)

Supervisory Organization

Yale Hospitality – Auxiliaries – Administration

Time Type

Full time

Required Skill/Ability 1:

Experience supervising employees and managing an operation in a food service environment with demonstrated ability to meet financial targets.

Required Skill/Ability 2:

Knowledge of large-scale food production and service processes.

Required Skill/Ability 3:

Strong interpersonal and communication skills and excellent customer service orientation.

Required Skill/Ability 4:

Ability to manage, coach and develop a team of unionized employees.

Required Skill/Ability 5:

Ability to plan and execute large-scale catering events.

Note

Yale University is a tobacco-free campus

Wage Ranges

Click here to see our Wage Ranges

Work Model

On-site

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

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