Hospitality Specialist in Las Cruces, New Mexico

Hospitality Specialist

• 1320 South Solano Drive, Las Cruces, NM 88001, USA
• Full Time
• COMPENSATION AND BENEFITS Compensation is commensurate with experience. Benefits include health, dental, life insurance, short term and long term disability, supplement plans with 403(b), PTO and (14) holidays.

Hospitality Specialist

Families and Youth Innovation Plus is hiring a full-time Hospitality Specialist (Main Office Location)

The Front Desk Staff (Hospitality Specialist) provides support as the primary greeter, front desk attendant, customer service agent, and administrative support person. As the key greeter of staff, participants, families, and the community, this position is responsible for providing a safe, warm, welcoming, and affirming experience. Additionally, this role facilitates and coordinates centralized scheduling functions.

Competencies:

• Planning and Organizing
• Attention to Detail
• Problem Solving
• Information Management
• Diversity and Inclusion
• Fostering Communication
• Professionalism

Key Responsibilities:

• Greet guests, manage their inquiries and direct them to the appropriate person according to their needs
• Provide exceptional customer service to all scheduled and walk-in appointments
• Manage time effectively to prioritize urgent situations and people’s needs and to complete tasks by deadlines
• Process correspondence to other agencies, staff and clients in accordance with the policies and procedures related to confidentiality (HIPAA and other policies).
• Verify information collected from clients and other sources for accuracy and completeness.
• Input verified information pertaining to intake and appointment scheduling into appropriate fields of spreadsheets or computer record systems
• Receipt and distribute incoming and outgoing mail
• Perform clerical and administrative support duties as necessary
• Provides office support functions such as refilling copier or ‘light cleaning’ tasks as assigned

Qualifications and Experience:

• High School Diploma or GED
• Familiarity with office organization techniques
• High degree of multi-tasking and time management capability
• Excellent written and verbal communication skills
• Integrity and professionalism
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms or knowledge of some o these programs and ability to learn others
• People with lived/living experience with CYFD, Juvenile Justice systems, mental health or substance use recovery are encouraged to apply