Hospitality Supervisor in Redmond, Washington

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
HOSPITALITY SUPERVISOR
At SpaceX, we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 4M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer antennae that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact, and that work starts here at our Redmond Campus, we are looking for experienced kitchen personnel to help us create world-class food experiences for our growing teams.
The role of Hospitality Supervisor will be to assist with the direction and management of events, daily services, and other customer service activities related to Food Services. This individual will assist in the development and implementation of effective customer service strategies and training programs. The duties of Hospitality Supervisor will include, but are not limited to, coordinating service operations, staff positioning and motivation, direct report ownership, ensuring excellent customer service, engaging with customers, and hiring and developing talent. The Hospitality Supervisor supports the mission by overseeing all day to day hospitality functions and creating friendly, welcoming service environments that enhance the productivity and morale within the workforce at SpaceX while ensuring the staff is performing to departmental and company standards.
RESPONSIBILITIES:
Assists with the organization of large events for both onsite and offsite locations
Supports conceptualization and implementation of training programs
Ownership of direct report structure with 5 or more staff members
Conducts regular 1:1 meetings with direct reports
Assists with staff management, hiring, performance evaluations, development and growth opportunities
Sets and enforces standards of hospitality operations and guest interactions
Enforces proper food safety practices with staff
Coordinates and enhances time management for team
Assigns staff responsibilities and task ownership for all Hospitality roles
Facilitates effective communication throughout all levels and groups of staff
Supports scheduling, sales data collection and reporting, and various other administrative tasks
Supports conceptualization and implementation of new services and offerings
BASIC QUALIFICATIONS:
High School diploma or equivalency certificate
Must have 6 years of industry experience and 2 years of leadership experience
PREFERRED SKILLS AND EXPERIENCE:
Familiarity with ordering and inventory systems in a Food Services environment
8 years of previous food service experience in customer service role
5 years Leadership Experience
Experience in corporate environment
Experience with high volume and/or multi-facility operations
Experience working in large team settings
Strong time management skills
Excellent communication skills both written and verbal
Comfortable working with Microsoft office (work, excel, outlook and power point)
ADDITIONAL REQUIREMENTS:
Ability to carry large heavy items unassisted (up to 25lbs)
Able to stand for long periods of time – up to 10 hours a day
Able to work all shifts and available for weekends as needed
Able to perform frequent bending, stooping, and lifting of objects
Must have or be able to attain Manager level food safety certification
Must participate in internal l