Salary Range: $15.00 To $16.00 Hourly
Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Hotel Intern for The Publisher Hotel in Fredericksburg, Virginia
Job Purpose:
This position is to learn hotel duties to prepare for hotel or business management.
Accounting:
- Assists in all areas of the financial department, including accounts receivable, accounts payable, audit,
payroll, and general accounting.
- Assists with the preparation of month-end financial statements.
- Expand knowledge of point of sale and property management system to help research transactions
as needed.
- Count banks, prepare cash drops, total all other charges.
- Ability to learn how to effectively deal with and resolve conflict situations, such as disputes over
Billing.
HR
- Maintains confidential personnel files and personnel actions.
- Prepares job postings
- Maintain records and compile statistical reports concerning personnel‐related data such as hires,
transfers, performance appraisals, and absenteeism.
- Ensures completion of new hire paperwork.
- Performing day‐to‐day administrative tasks such as maintaining information files and processing
Paperwork.
Front Desk
- Reviewing team member schedule and occupancy projections.
- Oversees and participates in prompt and courteous guest check‐in and check‐out.
- Addresses questions or problems pertaining to Hotel rooms and rates.
- Ensures customer mail and messages are delivered promptly by overseeing mail and message
delivery.
- Promotes guest participation in guest satisfaction surveys and guides guest service
representatives to do the same.
Housekeeping Supervisor:
- Ensures that all rooms have been cleaned by checking room attendants’ worksheets at the end of the
day – notifies front desk accordingly
- Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to
Company standards.
- Keeps record of room checkouts/stay overs, submits records to housekeeping every day
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
- Ensures completion by following through on orders
- Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms,
check out rooms, expected check-out rooms, etc
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
- Basic mathematic skills, including counting, arithmetic and basic algebra.
- Ability to communicate clearly both verbally and in writing.
- Inside with protection from weather but not necessarily changes in temperature.
- Ability to remain calm under stress. Fast-paced work area with considerable noise and frequent
interruptions. Work area may be confining.
- Must be able to operate office machines with a high degree of speed and accuracy.
- Ability to communicate using touch-tone phones, written material and speech.
- Ability to read and understand the English language as pertains to write such as reports, dockets and
instructions.
- OSHA laws require the use of personal protective equipment (PPE) when performing work duties that
have the potential of risk to your health or safety
- Proof of authorization / eligibility to work in the United States
- Ability to obtain any government required licenses or certificates
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Same-day pay available
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Employee assistance program
- Employee discount
- Referral program
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