Inbound/Outbound Customer Service Representative – Call Center

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Inbound/Outbound Customer Service Representative – Call Center

Located in beaverton, OR

Our client is looking to hire a friendly and motivated Call Center Representative who’s ready to make connections and provide excellent customer service! If you thrive on talking to people, problem-solving, and enjoy working in a dynamic environment, this role is for you. You’ll handle both inbound and outbound calls, offering assistance, answering questions, and reaching out to customers—bringing your positive energy to every interaction.

Job Summary:

As a Call Center Representative, you’ll be the voice of the company, handling inbound inquiries and making outbound calls to customers. Whether you’re helping solve problems, providing information, or offering services, you’ll ensure every customer feels heard and valued. If you enjoy multitasking, talking to people, and working with a supportive team, this position is the perfect fit!

Key Responsibilities:

Handle inbound calls from customers, providing information, answering questions, and resolving issues in a friendly and efficient manner.
Make outbound calls to existing and potential customers to provide updates, offer services, and build relationships.
Accurately document and log all call interactions in the company’s CRM system.
Follow up on customer inquiries, ensuring timely resolutions and excellent service.
Meet or exceed performance goals, including call volume, response time, and customer satisfaction.
Collaborate with team members to ensure a seamless customer experience.
Stay up-to-date with company products, services, and policies to provide accurate information.
Assist with other administrative tasks as needed to support the team.

What We’re Looking For:

Previous experience in a call center, customer service, or sales environment is a plus, but we’re happy to train enthusiastic candidates.
Excellent communication skills and a pleasant phone demeanor.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks at once.
Positive attitude and a team player mentality.
Basic computer skills
Flexibility to work different shifts, including evenings and weekends, as needed.

What We Offer:

Competitive hourly pay with performance-based bonuses.
Health benefits, paid time off, and retirement plans.
A fun, energetic work environment where your contributions are recognized.
Ongoing training and opportunities for growth within the company.
Team events, recognition programs, and a supportive workplace culture.
Employee discounts on services and products.

Benefits:

Medical Insurance: Access to medical coverage to help you and your family stay healthy.
Optical Insurance: Coverage for vision care, including eye exams and eyewear.
Dental Insurance: Dental coverage for your oral health needs.
Life Insurance: Protection for you and your loved ones with life insurance benefits.
401K: A retirement savings plan to help you plan for your financial future.

To Apply Online: Visit our website at www.Expresspros,com/TigardOR to apply and explore more about our available positions!

Contact Information: If you have any questions or need more information about our benefits or application process, please feel free to contact us at 503-624-2001 or email us at, jobs.tigardor@expresspos.com. We’re here to assist you and ensure you have the best experience with our team.

Express Office: Tigard

10115 Southwest Nimbus Avenue

Suite 500

Tigard, OR 97223

Email us

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