IT Engineer I (IT Support)

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Flywire is seeking an autonomous, forward-thinking IT Support Engineer I based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team.

In this role, you will be the face of IT for our vibrant Valencia Hub, providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will troubleshoot daily operational issues, document common fixes, and contribute to ongoing automation and self-service initiatives.

You will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management, ensuring seamless onboarding/offboarding, immaculate data integrity, and strict compliance alignment.

• Work Mode Note: This role is primarily office-based in Valencia, combining in-person employee engagement and physical IT asset management with high-impact global projects.

Key Responsibilities

• Operational & L1 Technical Support: Deliver high-touch technical support for local on-site teams and remote FlyMates globally, diagnosing and resolving complex hardware, OS (macOS/Windows), network issues, analysing incoming problems and escalating when necessary.
• SaaS Stack Administration: Manage identities, access, and security configurations within Flywire’s primary platforms: Google Workspace, Okta, Slack, Jira… among others.
• Process Evolution & AI Readiness: Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting.
• Asset Lifecycle & Physical Logistics: Autonomously manage end-to-end hardware operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero-touch deployments). Maintain 100% data integrity in our global asset database.
• Access Governance & Security: Serve as a local guardian for SOC2 compliance and User Access Reviews (UAR), enforcing strict IAM protocols across enterprise applications.
• Cross-Functional Global Synergy: Collaborate directly with global Corporate IT, CPE, and Infrastructure teams to execute infrastructure updates and align on-site operations with global standards.

Qualifications

Basic Qualifications:

• Location & Availability: Must reside in or be able to commute daily to our Valencia office.
• Language Proficiency: Fluent spoken and written English (B2+/C1) for daily collaboration with global teams.
• Experience: 3+ years of progressive IT support/operations experience in a fast-paced SaaS, FinTech, or digital product company.
• OS & Hardware Expertise: Proven expertise deploying, securing, and troubleshooting both macOS and Windows environments.
• SaaS Administration: Demonstrable administrative experience with Okta, Google Workspace, Slack, and Jira.
• Logistics & Asset Management: Hands-on experience managing IT hardware lifecycles, inventory control, and vendor relationships.

Preferred Qualifications:

• MDM Knowledge: Experience with MDM platforms (Jamf, Iru, Workspace One, or similar).
• Automation & Scripting: Interest or experience with workflow builders (e.g., Okta Workflows), APIs, or scripting languages (Bash, PowerShell, Python) to eliminate repetitive tasks.
• AI Tooling & Knowledge Management: Familiarity or high motivation toward leveraging AI-driven IT support bots, smart ticketing routing, and structured documentation.
• Compliance Standards: Practical understanding of security frameworks like SOC2 or ISO 27001.

Additional Information

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Flying Start, our immersive global induction programme
• Work alongside brilliant people, see more via #InsideFlywire on social media
• A dynamic global team collaborating virtually for years
• Wellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMates
• The chance to be a meaningful part of our success, since every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

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