IT Senior Director, Applications (Workday and HR Automation)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Senior Director, Applications role with TaskUs:

How would you like to lead innovative software delivery at the world’s fastest growing #1 technology enabled business processing outsourcing company. You will lead a techno-functional team in delivering world class SaaS and customer solutions to our business users. This process includes working with internal and external stakeholders to develop and continuously improve processes based on long term business strategies aligned to high-growth business plans. You will help to negotiate and prioritize short-term and long-term delivery roadmaps and contribute to the overall execution of departmental activities. At TaskUs we ensure we get the best of the best, after all, we are a ridiculously good company where our employees come first and are all top notch performers. Now it is time to imagine what it’s like being an IT Director, Applications at TaskUs.

Imagine yourself going to work with one thing on your mind: as your team works directly with global business leaders and key members of the senior leadership team to crisply deliver business value through software solutions they are achieving ridiculous results every day. You provide them leadership, direction, career and skills development, and measure their success with key performance measures. You and the team deliver a portfolio of transactional workflow solutions, process improvement, integration and automation for finance, planning, accounting, reporting, revenue & expense, and related areas.

Key Responsibilities:

• As the IT Senior Director, Applications, you will be responsible for identifying business improvement opportunities and delivering applications to meet these needs.
• You will oversee the configuration and implementation of applications that will be used by the departments within your scope of responsibility.
• You will partner with the business leaders to define, manage and deliver a portfolio of technology projects that improve business process capabilities.
• You and your team will evaluate needs and commercial as well as custom solutions to meet those needs.
• You will assist in defining and de-risking projects through experienced project planning for business application projects.
• This role has the experience to balance competing demands for both sustaining support and enhancements as well as large transformation projects including scope, time, cost, quality, resources, and risk.

Required Qualifications:

• 12+ years delivering and managing teams in the delivery of software applications and automation
• A minimum 5 years providing technical support for HR and Recruiting functions in a global environment with staff in excess of 25,000 employees. Public company/SEC experience preferred.
• A minimum 3 years managing teams in the delivery of Workday and integration HR platforms including Workday HCM, Workday Recruiting, and integrations to payroll, benefits, background check and other vendor providers
• Experience managing application service delivery and user support for applications
• Experience establishing priorities and schedules for business application projects.
• Experience with system and organizational planning to ensure business and service continuity
• Experience directing and measuring your teams in service excellence and in documenting and maintaining business process documentation, configuration guides, support knowledge bases, and user job aids.
• Extensive experience in requirements gathering for multiple business functions that gives you a breadth of exposure to anticipate business needs.
• Experience with advising and applying AI and Automation for business processing automation and workflow automation including Workday and other platforms (Workato preferred)
• Experience influencing IT and business executive management in setting direction and quickly identifying solutions to address business opportunities and challenges.
• Experience in resource/budget planning/forecasting and managing expenses to plan
• Senior level technical expertise and/or architecture experience are preferred
• Knowledge of project management practices is preferred
• Knowledge and experience with Recruiting Automation required. Preferred integrated platforms include TalkPush and Harver.
• Can start ASAP or within 30 days.

At TaskUs we pride ourselves in being a world-class leader in both business growth and employee culture. So how do we do it? First, we focus on hiring only the best talent, especially in leadership. Then we maintain high expectations for our leaders. You will join a leadership team where disciplined, high achievers put personal interests aside and focus on delivering fast, innovative results to help employees, each other, and the company succeed! What is required to succeed in our environment?

• You are an achiever who enjoys a challenge and has a high level of personal stamina.
• Your positive attitude is infectious to others and you are pragmatic and results oriented.
• You care about others, their success and their personal growth. You provide your team and peers the belief, leadership, and support they need to succeed. You invest time and focus in defining and providing learning and growth opportunities in their areas of interest and need.
• Your emotional intelligence allows you to tackle momentary business obstacles, high-pressure timelines, global demands, and changing priorities with grace.
• You know your strengths and also how you best partner honestly with peers in your areas of opportunity so that the entire team continuously grows stronger.
• You enjoy the numbers and external insights, and utilize KPIs and research to inform your measurement of performance and your decision processes
• You are influential and understand that good process comes before technology. You are able to share understanding of business objectives, and focus your business partners, IT collaborators, and your team on the successful completion of technology transformation projects on time and within budget.
• You are team-oriented and understand, while individual heroics are sometimes needed, the tribe mindset assures broader long-term success.
• The details are important to you and occasionally your work approach will be hands-on when you need it to be
• You exercise personal discipline to stay focused and define priorities in a high-paced global business environment
• You are creative and strategic, welcome and promote unconventional #ridiculous thinking.
• You are comfortable with expressing your viewpoint, as a viewpoint. You provide ongoing feedback and assessment of project status and issues to managers and executives and listen for areas for additional improvement.

Education / Certifications:

• Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel:

• TBD

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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