IT Senior Operations Engineer

United States, Georgia, Atlanta

Information Technology

19-Sep-2025

Ref #: 29899

LinkedIn Tag: #LI-TB1

How you’ll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

About the Opportunity:

Delta’s Operations and Customer Center (OCC) is the nerve center of our global airline operations. The OCC Solution Center (OCCSC) team provides on-site, mission-critical airline operations support, providing real-time IT support to ensure the systems behind flight operations, communications, and coordination run seamlessly. As a Senior Operations Engineer, you will ensure the reliability and resilience of the technology backbone that powers real-time flight operations. This is a high-impact role, requiring technical expertise, quick problem solving, and you’ll work directly with OCC leadership, IT stakeholders, and external vendors to maintain and evolve the technology that powers Delta’s operational excellence during its most critical moments.

Location: Atlanta, GA – Onsite within Delta’s Operations and Customer Center (OCC)

Schedule: Variable and shift based

Our Journey to Keep Climbing:

Be part of a high-impact team that supports the core of Delta’s global operations. Work in a dynamic, fast-paced environment where your technical expertise directly affects real-time decision-making. Collaborate with OCC leadership, IT teams, and external partners to drive operational reliability. Grow your career in a role that blends technical depth with cross-functional visibility.

Responsibilities include but not limited to:

• Lead response efforts for OCC technology incidents and provide triage on IT bridges.
• Primary IT liaison for the OCC Duty Directors during incidents, operational changes, and technical bridges.
• Monitor, maintain, and troubleshoot OCC infrastructure including virtual desktop infrastructure (VDI) using VMware and Teradici.
• Support and maintain OCC radio and phone systems (Zetron, Cisco, Avaya, NICE, Nuance)
• Manage A/V systems in conference rooms, including the Corporate Emergency Command Center (CECC)
• Install, configure, and maintain hardware and software across OCC-approved platforms.
• Manage change and release activities, including writing and executing Requests for Change (RFCs) with minimal impact to operations
• Coordinate with external vendors and internal IT teams for escalations and support.
• Utilize ServiceNow to manage incidents, changes, assets, and service requests.
• Lead process improvements and automation initiatives to strengthen OCC technology reliability.
• Rotate through shifts during training, gaining full coverage experience. Post-training shifts are assigned more permanently, with schedules adjusted on a recurring basis to meet team and operational needs (i.e. bidding processes and assignment alignment).

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• Strong knowledge of operating systems, systems integration, and enterprise IT environments.
• Hands-on experience with VMWare/VDI and enterprise hardware/software support.
• Familiarity with enterprise telephony/radio systems (Cisco, Avaya, Zetron, or equivalents).
• Proficiency with ITSM platforms (ServiceNow – Incident, Change, Asset, Request).
• Excellent communication and triage skills; proven ability to perform in mission-critical, high-pressure environments.
• Flexibility to work rotating shifts, including nights, weekends, and holidays. This role has 24/7/365 ownership, and includes shifts from 5:00 PM to 5 AM EST, and 5 AM to 5 PM EST.
• Ability to lift and move up to 30 lbs. of equipment as required.

What will give you a competitive edge (preferred qualifications)

• Experience in mission-critical IT operations (aviation, logistics, emergency response, or similar).
• Familiarity with observability/monitoring tools (Splunk, Grafana, ELK).
• Basic scripting/automation skills (PowerShell, Python, or similar).
• Knowledge of cybersecurity practices in high-availability environments.

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