IT Support Analyst

Job title:

IT Support Analyst

Company

Pinsent Masons

Job description

Job Description:IT Support Analyst – 12 month fixed term contractGlasgowRole OverviewHere at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.Our people are our success, and we work as one team.We are recruiting IT Support Analyst on an initial 12-month fixed term contract to manage BAU ticket queues through HALO, maintain IT-related hardware and systems, configure laptops and mobile phones, and resolving system or software issues.This role will be mainly office based from our central Glasgow office or other offices as required and will work Monday to Friday, rotating between 08:30 – 16:30 and 09:30 – 17:30.Candidate OverviewWe are looking for candidates who ideally hold the following skills and experience:

• Experience in second line IT support

• Ability to troubleshoot hardware and software problems for routers, switches, servers and UPS equipment and install, configure & support networking devices with specific reference to Cisco hardware.

• Comfortable using ticket management and service management systems.

• Experience in a customer facing environment, providing great customer service.
• Hold a Technology based NVQ, HNC or BTEC qualification or equivalent.

What happens next?Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.Our strength lies in our differences.We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.#LI-BONF

Expected salary

Location

Glasgow

Job date

Wed, 11 Dec 2024 23:56:21 GMT

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