IT Technical Project Manager – Hybrid (Atlanta, GA)

No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigital’s vision and growth strategy. It’s how we stand out in our industry, it’s how we stay competitive and resilient in a changing world. Most importantly, our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime, anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation, OneDigital is the career choice for you.

Our Newest Opportunity:

Job Overview

At OneDigital, this position is responsible for the overall direction, coordination, implementation, execution, control, and completion of IT technology projects ensuring consistency with company strategy, commitments, and goals. The position collaborates with other IT departments on functional, technical capabilities, and solutions to ensure business needs are met and are in alignment within the overall IT strategy. This position will support the IT Infrastructure and Business Solutions teams and report into the IT Strategy & Governance team. The IT Technical PM should be a confident employee and be able to manage multiple projects simultaneously. This individual will also be accountable for coordination of IT project technical requirements, determining impact assessments and overseeing a project from planning to implementation.

Principal Accountabilities

• Partner with IT Leadership, IT Infrastructure and Business Solutions teams to identify project deliverables, develop project scope, and manage resources and activities to ensure project deliverables are met on time and within budget while delighting our customers.
• Act as a conduit between IT and business stakeholders.
• Manage multiple projects, with interdependencies in a fast-paced, high-energy environment and a desire to ‘Get Stuff Done’.
• Build strong relationships with business and technology leaders, understanding business opportunities and challenges, and addressing process or system impacts when implementing solutions to achieve business objectives.
• Partner closely with IT teams to understand their plans and initiatives, defining projects versus normal support work (BAU/KTLO) and developing project scope and plans.
• Provide ongoing status updates on project progress, risks, change management, and issue resolution, leading issue identification, tracking, escalation, and resolution documentation, and monitoring risk events before they become issues.
• Coordinate purchasing activities and provide assistance for infrastructure and application-related projects.
• Produce detailed timelines for each project, implement effective project controls by monitoring progress and reporting status, identify project risks, set timelines to meet customer expectations.
• Develop and maintain detailed project plans in Smartsheets that align with organizational capacity and goals, and effectively communicate these plans with all team members and leadership.
• Ensure consistent communication with clients and internal leadership, aligning with policies, change control, procedures, SLAs, metrics reporting, and contractual agreements.
• Facilitate effective communication and influence between Business Owners, Project Managers (PMs), and Operations Teams to support delivery, risk mitigation, change management, and issue resolution.
• Ensure project supportability through regular life-cycle communications with the operational team responsible for running the implemented systems and processes.
• Demonstrate a strong understanding of current technology concepts and successfully deliver technical projects, migrations, and application implementations in a fast-paced, high-availability, ITIL environment.
• Develop a structured approach to complete projects within the allotted time.
• Resolve project issues using established departmental methodologies.
• Present team recommendations to Senior Management, influence governance bodies, and communicate effectively through formal presentations.
• Support Agile Kanban boards using Azure DevOps (ADO) to streamline project management processes and ensure SOC 2 compliance.
• Collaborate with cross-functional teams to design, develop, and maintain infrastructure solutions that support SOC 2 compliance, leveraging Agile methodologies and best practices.
• Drive continuous improvement of PMO templates, including project plans and weekly status updates, to enhance efficiency and clarity.
• Deliver consistent and comprehensive weekly status reports to keep stakeholders informed and aligned.
• Assist with project intake, evaluation, and prioritization to ensure alignment with IT strategy, capacity, and organizational priorities.
• Coordinate with vendors for technical implementations, licensing, and support agreements. Participate in vendor assessments, SOW reviews, and onboarding activities.
• Partner with organizational change management and training teams to ensure end-user readiness, including communications, adoption planning, and support documentation.
• Define and track KPIs related to project delivery, resource utilization, and benefits realization in alignment with PMO and Governance standards.

Preferred Qualifications and Experience

• PMP Certification preferred
• 4-6 years of experience in managing IT technology projects and large-scale projects
• Working knowledge of some: SOC2, Microsoft platform, Windows servers and clients, Windows OS Upgrades, Data networking, Security
• Experience delivering iterative solutions using both Waterfall and Agile project management methodologies.
• Proven, successful experience in managing multiple, concurrent, technical projects.
• Understanding of the Information Technology Infrastructure Library (ITIL) framework
• Collaborate with Finance to track project budgets, distinguish between CapEx and OpEx costs, and support time tracking for capitalization purposes.
• Demonstrated planning skills and a proven ability to lead teams in a multi-project environment.
• Demonstrated proficiency using Microsoft Office Suite (including Visio and Powerpoint)
• Experience with Smartsheet is a plus.
• Excellent interpersonal communications skills and proven ability to work effectively with all organization levels.
• Experience at working both independently and in a cross functional team-oriented environment is essential.
• Ability to quickly learn and use new complex technical concepts and resolve issues with them in a rapidly changing environment.
• Ability to discuss complex technical concepts to the technical staff, stakeholders, and business executives in a simple straightforward manner.
• Communicates technical issues, impact, and risk mitigation strategies in business terminology that can be communicated to and understood by non-technical.
• Ability to facilitate solutions in a complex IT technology and business environment and able to adapt quickly to change.
• Ability to assess and deliver appropriate level of detail and comfortable interacting at all levels of the organization.
• Understanding of technology concepts, trends, and capabilities
• Has an ability to understand people and technologies with the ability to know what questions to ask to guide someone through solving a problem (without knowing the subject matter)
• Communicative and social, assertive, and enthusiastic
• Must be able to facilitate discussion and discover alternatives or different approaches.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!

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