Laboratory Diagnostics – Customer Relationship Management and Sales Excellence

Job title:

Laboratory Diagnostics – Customer Relationship Management and Sales Excellence

Company

Lifelancer

Job description

Job Title: Laboratory Diagnostics – Customer Relationship Management and Sales ExcellenceJob Location: Great Britain, United KingdomJob Location Type: RemoteJob Contract Type: Full-timeJob Seniority Level: Mid-Senior levelJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join our zone team as CRM / Sales Excellence Data analyst being part of a team where everybody has a mindset to:

• Drive commercial excellence within GBI and across the Northwest European Zone
• Manage CRM data quality, supporting the Sales team (Account Executives, Product Experts) to complete and update all relevant data fields.
• Ensure market transparency, eliminating blind spots and identifying profitable growth segments.

Your role:

• Support the Lab Diagnostics Head of CRM Excellence & Business Partner Management NWE by

• Analyzing & coordinating monthly reports for the management (i.e. Commercial KPI`s: prospect rate, retention rate, market coverage & forecast accuracy)
• Providing country deep analysis for business review and planning purposes
• Monitoring the CRM data quality (monthly) driving continuous quality improvement.
• Leading and coordinating specific CRM initiatives (i.e. Oracles Sales Cloud releases, customer segmentation, assay penetration, portfolio conversion) across the zone.
• Medallia Customer Relationship Surveys – train and support the sales team on relevant customer contact identification within the CRM system.

• Act as GBI Laboratory Diagnostics Share Business Administrator/ Power BI CRM for Sales Champion

• Funnel management – support the sales team to create, update and close Shareville Opportunities. Conduct monthly reviews with the sales account managers.
• Support GBI for all relevant questions regarding CRM Power BI KPIs
• Being the GBI contact person for the global Shareville Team as well as local Share Business Administrator Teams on laboratory diagnostic specific topics.
• Coordinate with the zone SBA community sharing best practice and harmonization working practices.
• Pricing – coordinate the uploading of new prices into sales team quotation tool.
• Execute and cascade user training for new Shareville functionality and features within the country. Escalating any technical issues / development needs to global team

Key Interface with:

• NWE CRM & Business Partner Manager
• NWE Commercial Leadership team
• NWE Zone SBAs
• Country Business Leads, Head of Sales
• NWE Zone Marketing
• Global CRM Excellence LS HQ

Your qualifications and experience:

• Fluent in English language,
• Deep Knowledge of CRM process. Knowledge on using Power BI dashboards or similar systems.
• Expert level of Excel / PowerPoint skills/ strong communication skills
• Deep understanding of KPIs such as coverage, funnel quality, win rate, etc.
• Degree or relevant professional qualification
• Thorough understanding of the Sales process in the Diagnostics Industry
• Ability to travel globally up to 10%.
• Hybrid working environment.

Benefits:

• 26 days’ holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Who we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careersAs an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies:Siemens Healthineers’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.#CVLLifelancer ( ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.For more details and to find similar roles, please check out the below Lifelancer link.

Expected salary

Location

London

Job date

Mon, 27 Jan 2025 23:05:03 GMT

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