Manager, Product Education Operations (Fixed Term Contract- 15 months)

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Product Education Team designs, creates and delivers curated product experiences, education content and tools that support engagement and understanding of our product for all employees and guests, globally. Through this work, we foster inclusion and connection for our guests, educators and internal partners. Product Education Operations is responsible for building standards, processes, and auditing systems for all Product Education outputs. We own resourcing and scheduling for all Product Education copy, naming and content strategy.

a day in the life: what you’ll do

• Reporting to the Product Education Sr. Director who is responsible for providing strategy to the Product Education teams.
• Manage Product Education Operations Team
• Proactively develops and streamlines internal processes associated with given projects easily jumpstarting work for others.
• Responsible for enrolling and aligning other product partners in support of their work. They know that bringing teams together in a shared goal, is when the magic happens.

key responsibilities

PE Ops Strategy + Content Development

• Audit and Assessment of all PE Process
• Create Process, timelines and workbacks for Learning strategies/per season
• Create Process, timelines and workbacks for Content strategies/per season
• Create comms and operationalize content
• Library management of ALL Product Education content

Rework Management

• Manage PE inputs for each rework project

Descriptive Naming

• Develop seasonal timelines (and process if needed) based on GTM milestone dates and activities
• Develop process for PDP Naming update+ intake of requests/queries
• Comms re: Name change activities

WWMT

• Create Ops Comms Re: Process + Training
• Create seasonal WWMT process to align with GTM• Create process for GTM Milestone Strategy to be shared with PE Copy

Ecomm/UX

• Deliver timelines and resourcing needs for UX Design Support

PDP + EPDP

• Create Ops Comms Re: Process + Training
• Create process and timelines in accordance with Content Ops work-backs and GTM calendar
• Resourcing of PDP work
• Elevated PDPs
• Intake of ePDP requests from DBE
• Build Process for ePDP and ongoing updates
• Resourcing for ePDPs

Growth Initiatives Projects

• Support special projects by delivering process and information, as needed, and resourcing
• Creation of workbacks and timelines pertaining to Product Education inputs per project

Special Packaging

• Resource, create workbacks, process mapping

qualifications 

• Bachelor’s degree in business or communications and/or equivalent experience
• Project Management (PMP) online course or equivalent
• 5+ years of people leadership/project management experience
• A desire to continue pursuing higher education as it pertains to this role
• Knowledge of the go-to-market calendar, WWMT process, and product development lifecycle
• Experience in creating and delivering multi-functional input process maps
• Experience with Microsoft Outlook & Office Suite, Sharepoint, and Smartsheet documents

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Is a confident, organized, and approachable team-player who is self-motivated and entrepreneurial
• in nature.
• Can drive for results independently but thrives in a collaborative environment.
• Is open and willing to both give and receive feedback.
• Is comfortable engaging and managing stakeholders at all levels.
• Has a consistent track record of successfully delivering projects from start to finish on time.
• Can clearly create and present (corrective) action plans within the product education realm.
• Can manage and problem solve multiple timelines, sometimes under pressure, to meet deadlines.

Additional Notes

Authorization to work in Canada is required for this role. 

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $107,00-$141,000 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements. 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In Person under our SSC Workplace Policy:

In-Person

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4 days per week depending on role requirements.

Read Full Description