Background:

The Norwegian Refugee Council has hosted the Jordan INGO Forum (JIF) since its establishment in 2012. The JIF is a network of 60+ international non-governmental organizations (INGOs) implementing development and humanitarian programs to respond to the needs of vulnerable Jordanians and refugees in Jordan. The JIF is mandated to support its members by providing services along four key pillars: information exchange, coordination, advocacy, and representation. To be effective the Forum must maintain strong working relationships with key government and national stakeholders, including national NGOs. These interfaces determine the JIF Secretariat’s ability to influence policy, advance member concerns and work with national stakeholders to achieve common goals. This position will also play a critical role in supporting the coordination of government engagement and liaison efforts among JIF members to develop best practices/lessons learned and relevant guidance for senior leadership.
The JIF Secretariat is a small team and requires independence and self-management in order to respond without bias or partiality to the needs of different members and to maintain key stakeholder relations.

1. Role and responsibilities

The JIF is seeking a highly motivated JIF Coordination Technical Officer to work with the Jordan INGO Forum. This position will mainly be responsible for supporting the JIF Country Directors, represented by the Steering Committee (SC), and JIF Director, to build and maintain relationships with national and international stakeholders. They will also be responsible for coordinating government engagement efforts with and collecting relevant information from JIF member focal points with the overall goal of supporting collective and coordinated action.

Key Responsibilities

Generic responsibilities:

• Adherence to NRC policies, guidance and procedures
• Contribute to government engagement strategy and provide input on needs and gaps.
• Develop and coordinate the information sharing of JIF guidance related to government engagement, government policy and other relevant materials (Donors, UN, GoJ, Civil society)

Specific responsibilities:

Government Engagement Support

• Support the JIF Director and SC in representing JIF member concerns to different ministries and answer enquiries and share member challenges.
• Make sure all relevant GoJ rules (JORISS, FFM, Takamul etc.) and regulations are tracked and shared with the different INGO. Provide updates to JIF members on new regulations or
  guidelines from different ministries including project approval.
• Track developments regarding the GoJ’s stand points and policies and regularly brief JIF
  Secretariat and SC on changes and impacts on JIF’s members.
• Support the JIF Director and SC to maintain positive working relations with MoI, MoPIC, MoSD, MoE, MoH and any other relevant GoJ stakeholders.
• Support the JIF Director and SC to liaise and collaborate with relevant stakeholders and
  represent JIF in relevant forums/cluster/working groups
• Upon request of JIF members, provide orientations and trainings related to GoJ requirements, standards and policy.
• Attend relevant meetings and working groups and represent JIF as requested by JIF Director and/or SC.

Information management

Support the JIF Secretariat and SC to maintain a network with government structures in Jordan.

Support

• Coordinate meetings, note-taking and follow-up for all Country Director Group meetings and Working Group meetings.
• Maintain mailing lists (and WhatsApp groups, where relevant) for Working Groups, Country Director Groups and Observer groups.
• As delegated by the JIF Director, attend relevant internal meetings to coordinate with NRC on relevant issues. Keep track of membership fees payment, maintain an up-to-date finance database, and liaise with the NRC accounting department for control and compliance with NRC and donor regulations.
• Provide support reporting related to JIF activities and indicators to allow the JIF Secretariat to report accurately to both NRC, JIF membership and donors.
• Prepare, submit and follow-up on procurement requests, and logistics, security and
  procurement processes if and when relevant

Others:

• Bring attention to issues that may be important to JIF members.
• Actively participate to improve JIF services and impact with the JIF team.
• Perform other duties as requested.
• Complete petty cash purchases
• Support the updating and management of the JIF Secretariat schedule and ensures that members are aware of scheduling changes. Take on planning for relevant JIF events, liaise with procurement to identify vendors where relevant based on JIF specific needs.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units
or persons. Relevant interfaces for this position are:

• JIF Coordinator, Secretariat Staff, JIF Members, JIF Steering Committee and JIF working groups.
• NRC Logistics/Procurement, IT, HR and finance departments.

Scale and scope of position

Staff: If/when relevant a JIF intern (not hired at this time)
Stakeholders: Key external stakeholders include UN agencies, INGOs, local NGOs, civil society, governmental bodies.
Budgets: N/A
Information: JIF website
Legal or compliance: N/A

Requirements and Qualifications

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results.
They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position

• Bachelor degree in a relevant field.
• 3-5 years of relevant experience within field of expertise
• Experience working with an INGO is required, including coordination forums or working groups.
• Proven ability to collect, analyze and report on information/data.
• Fluency in written and spoken English and Arabic required. Ability to draft reports and edit
  in English is required. Strong computer skills required.

The jobholder is required to develop, maintain and apply professional or advanced knowledge
and expertise in working with national governmental institutions.

Context related skills, knowledge and experience:

• Knowledge of the context in Jordan
• Knowledge of JIF structure and mandate is a plus
• Experience interacting with INGOs, local NGOs, coordination forums or working groups
• Experience interacting with government officials and ministries

Ability to deal with regular special demands as a core element of the role.

2. Behavioral competencies (max 6)

• You are able to communicate with impact and respect.
• You are able to handle sensitive and confidential information in a professional manner.
• You are organized.
• You are able to manage multiple tasks and prioritize

You are flexible and can adapt to a changing environment

2. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with
the NRC Performance Management Manual. The following documents will be used for performance
reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework